Актуальність. Дослідження ринку капсульних готелів сьогодні є актуальним через зростання попиту на бюджетне проживання; обмеженість простору у великих містах; зміни моделей поведінки туристів; розвиток транспортної інфраструктури; технологічний розвиток та автоматизацію; екологічні аспекти. Будівництво таких засобів розміщення –це перспективний напрямок, що відповідає сучасним потребам ринку, технологічним трендам та економічним умовам. Метою цього дослідження є вивчення світового ринку капсульних готелів, розгляд різних аспектів його сегментації, аналіз перспектив розвитку як у світі, так і в Україні. Методи, які були використані при дослідженні: ретроспективний аналіз, системний та структурний аналіз, метод аналогії та інші. У результаті дослідження були виявлені основні тенденції та напрямки розвитку й функціонування ринку капсульних готелів світу та України. Висновки та обговорення. Автори прийшли до висновку, що ринок капсульних готелів світу в найближчий перспективі зростатиме, його основними користувачами залишаться молоді бюджетні мандрівники і транзитні туристи. Наукова новизна та практичне значення дослідження. Авторами проведено глибокий регіональний аналіз ринку, виявлені особливості та тенденції функціонування регіональних ринків капсульних готелів.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Commerce
Yoga tourism is a niche within the wellness tourism market and a form of special interest tourism that has attracted global interest in recent years as it is considered that it can contribute to the sustainability of destinations. This paper focuses on the island of Lesvos in Greece, a rising yoga destination, and seeks to investigate and identify yoga tourists’ profile, motivations and travel behavior, providing a better understanding of this segment of the wellness market. Survey was conducted via a structured questionnaire in a sample of 73 yoga tourists. The findings of the study revealed that yoga tourists have quality characteristics (highly educated, high income, long stay at the destination) that make them desirable tourists for any destination. Moreover, the three most important criteria when choosing a yoga destination are: (1) the yoga instructor, (2) the yoga programme, and (3) the safety in the destination. In addition, the main motivations for yoga practitioners to engage in yoga tourism are: (1) to acquire new knowledge, (2) to enhance mental well-being, and (3) to seek an authentic yoga experience. Findings and discussion of this study are useful to Destination Management Organizations (DMOs), tourism professionals and academic researchers interested in wellness and yoga tourism.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Many teaching and learning methods have been developed by associating the use of various current technologies in order to increase enthusiasm and motivation in teaching and learning activities. Immanuel Elementary School has developed teaching and learning methods using Android-based applications. The Android-based application itself is an application compiled using a programming language that can be accessed by anyone, and at any time, with or without restrictions. This socialization aims to increase knowledge about the use of Android-based applications. Knowledge of the use of Android-based applications needs to be improved so that it can assist users in completing work, making most or all of the work more efficient. Increased knowledge in using Android-based applications can also be a separate medium or means of entertainment for users for exploring something new. In socializing the Android-based Chatbot application for Immanuel Elementary School Teachers, two activities were carried out, namely guiding Immanuel Elementary School teachers in the application installation process and direct demonstrations in using the application. The result of this activity is the successful installation of the Android-based Chatbot application. Based on a survey filled out by 17 respondents who are Immanuel Elementary School teachers, 100% of teachers agree that the Android-based Chatbot application is easy to use, easy to understand, and can provide new experiences in the teaching and learning process. The results obtained from data processing of all indicators are participants agree that using this android application is easier and has an appropriate appearance. In addition, the implementation of the training has provided an increase in teacher knowledge of the meaning of chatbots and their uses.
Marketing. Distribution of products, Hospitality industry. Hotels, clubs, restaurants, etc. Food service
The article aims to investigate the perception of disabled people on the public transportation system as an enabler for their participation in domestic accessible tourism and leisure in South Africa. The principles of Grounded Theory guided the methodology to develop a theoretical framework inclusive/ accessible tourism and leisure directly from the collected data. Capability theory informed the study. In-depth interviews only gathered the views (voice) of persons with visible impairments. The data analysis was done using Creswell's qualitative analysis framework. Results revealed that public transport is still inaccessible, unaffordable, unsafe, and inconvenient to most disabled people. In addition, there is a need for improved access, empowerment, and agency of disabled
people for effective participation in tourism and leisure. Respondents suggested mechanisms to improve disability-inclusive public transport systems. Obstructs should be reduced for public transport to enable accessible domestic tourism in South Africa. A theoretical framework for inclusive/accessible public transport to enable the effective participation of disabled people in inclusive/accessible domestic tourism and leisure was developed. The ONE Ride business model was developed for Access Human Solutions Pty Ltd’s Non-Profit Organisation named
ONE Ride, funded by the South African Breweries Foundation and is at the pilot stage.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Business
Este artículo analiza el proceso de implementación de un proyecto turístico en la comuna italiana de Santo Stefano di Sessanio, entre 1999 y 2014. Tras un contexto de estancamiento económico y declive demográfico emergidos a finales del siglo XIX, la localidad ha venido experimentando desde principios del siglo XX un conjunto de intervenciones turísticas que buscan evocar la historicidad local a partir de la instrumentalización de los aspectos morfológicos de su paisaje cultural. Eso ha culminado en el restauro de un conjunto de edificios con el fin de transformarles en una red de albergues difusos. El artículo está armado tras un recorrido teórico que incluye análisis de materiales brindados por instituciones locales y grupos privados que han intervenido en dicha comuna. De este modo, el trabajo evidencia la importancia que el turismo ha tenido en el municipio de Santo Stefano di Sessanio post el contexto de abandono territorial.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Recreation leadership. Administration of recreation services
Üzeyir KEMENT, Gül ERKOL Bayram, Marco Valeri
et al.
Purpose – This paper examines the effect of the attractive motivational factors of
archaeotourism on the intention to participate in archaeotourism.
Methodology- The statistical program SmartPLS was used for data analysis.
Design- The population consists of tourists who visited Çorum/Turkey, and convenience
sampling method was applied. Four hundred and seventy tourists participated in the research
between July and August 2022.
Findings – Core archeological attractions, historical-cultural knowledge, leisure activities
and archeotourism’development of the destination have a positive effect on the intention to
participate in archaeotourism. On the other hand, additional archeological attractions and
participatory archeological activities do not significantly influence the intention to participate
in archaeotourism.”
Originality of the research – The study includes exceptional variables to demonstrate the
impact of attractive motivational factors on the intention to participate in archaeotourism.
Furthermore, the statistical analysis provides desirable motivational factors for archaeotourism
to determine the intention to visit archaeotourism sites. Thus, the research enables the
determination of visitation intention for a destination in the context of archaeotourism and
attempts to bridge the gap between tourists’ decisions and their visits. By modeling the effects
of archaeotourism incentives on tourists’ visitation intentions, evidence and knowledge gaps
in the literature are also addressed.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Abdul Wahab Hasyim, Rahmat Sabuhari, Abdullah W. Jabid
Tourists choose island destinations with natural landscapes that can uniquely appeal to tourist destinations. Therefore, it takes the role of human resources (HR), who can manage small islands as tourist destinations. The purpose of this study is to examine the direct impact of human resource development on the management of island tourist destinations, followed by the indirect impact of the adaptability and speed of innovation to HR development on the management of tourist destinations on the islands of Dodola, Maitara, Ternate, and the islands in the Tobelo bay in Eastern Indonesia. Data were obtained using a questionnaire, and 162 respondents met at government offices and managed island tourism. The analytical method used is inferential with the SEM-PLS approach. The
analysis results show that HR development influences the management of tourist destinations, adaptability, and innovation speed. Adaptability and innovation speed can mediate HR development in managing island tourist destinations.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Business
Purpose – The aim of this study is to advance the understanding of Hong Kong’s housekeeping
culture by examining how employee uniforms and the image they project influence job satisfaction
amongst the housekeeping department employees of a luxury five-star Hotel in Hong Kong, China.
Design – Using a purposive sampling method, ten semi-structured interviews were conducted with
the housekeeping staff of a luxury five-star Hotel in Hong Kong. Content analysis was conducted
to identify data patterns.
Findings – Findings categorized four determinants of uniform influencing job satisfaction: fit to
wearer, appropriate materials, color and design, and hotel brand image. The findings confirm that
staff uniforms play an important role in demonstrating the hotel’s brand identity, improving job
satisfaction, operational efficiency, and staff-management relationships. Apart from the aesthetic
design, management should put operational practicality and functionality into account by getting
employees to participate when launching and implementing any change initiatives on staff
uniforms. Communication and mutual understanding between management and employees are
imperative in understanding each other’s concerns.
Originality of the research – Using a qualitative approach, the results offered an empirical basis to
guide hotel management and administrators in making decisions about uniforms.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
James H. Drummond, Christian M. Rogerson, Fiona J. Drummond
Present-mindedness is a defining characteristic of the majority of research on niche tourism. In many respects this is unsurprising as interest in niche tourism has been driven by policy imperatives and potential contributions to destination development. Adventure tourism is one of the more well researched forms of niche tourism in South
Africa. The existing South African literature is overwhelmingly dominated by contemporary issues. This study builds upon an emerging tradition of research in South African tourism scholarship which explores past tourisms by applying an archival approach and a key stakeholder interview. Extant studies on the development of adventure tourism in South Africa have demonstrated the geographical dominance of activities in the ‘white’ areas and the almost complete lack of the sector in ’black’ areas. This paper presents historical evidence from MafikengMmabatho, the capital city of the former Bophuthatswana Bantustan from 1977-1994, which shows that skydiving
at Mmabatho airport, in particular the international event marketed as the ‘Mmabatho Boogie’, was an important niche offering in the town’s tourism portfolio and a welcome contributor in terms of hotel accommodation and tourist spend. Skydiving in the area declined after 1994 as the main organiser driving the Mmabatho Boogie left,
which coincided with Bophuthatswana’s re-incorporation into South Africa. Overall, the research contributes to an emerging historical scholarship in tourism studies in South Africa and represents one of the first such investigation to be undertaken concerning adventure tourism.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Business
Bernhard Fabian Bichler, Birgit Pikkemaat, Mike Peters
PurposeQuality in foodservices has become essential, and new methodological ways of determining service quality enable a better representation of service processes and help to increase revisits. This paper focuses on the foodservice context and explores the relationship between staff-related service dimensions, atmosphere, food quality and revisit in a full-service setting.Design/methodology/approachThis study combines an often neglected mystery guest approach with partial least square–structural equation modeling (PLS-SEM) to shed more light on customers' service perceptions. The mystery guest approach has been updated with a digitally supported smartphone questionnaire (e-mystery) that provides more reliable results since previous measurements experienced difficulties of feasibility in time-limited settings (N = 247).FindingsThe findings of this study confirm the direct effects of the service quality dimensions reliability, attentiveness and atmosphere on revisit intention and highlight the mediating role of food quality. In detail, the findings showed significant results for service employees' reliability and attentiveness and underlined the role of atmosphere for revisit intention.Originality/valueThe contribution of this paper supplements that mystery guest approaches represent a reliable alternative to convenience sampling, especially in combination with a digitally supported questionnaire (e-mystery). Thereby, this paper suggests the further application of e-mystery for the hospitality and tourism industry. In terms of implications, this study highlights the importance of securing food quality by fostering specialized schools and training programs for career starters. Since the findings stress the importance of service quality and atmosphere, managers need to ensure that employees are trained in culturally sensitive communication and services to excel in service-related dimensions.
Ahmed Mohamed Elbaz, Viju Mathew, Azza Maher
et al.
This paper investigates the relationship between participants’ motherhood desire and travel intention and behaviour, through the mediating role of attitude, subjective norm and perceived behaviour control. The study
adopted a questionnaire among a sample representative of females with fertility complications in Gulf Cooperation Council (GCC) countries in Egypt. In total, 138 questionnaires were gathered and tested using a partial least square structural equation modelling using WarpPLS 7.0. The findings support the proposed model and show that motherhood desire has a positive influence on attitude, subjective norm and perceived behaviour control. Also, we found that the positive effect of TPB dimensions on actual behaviour is subject to females’ intention to visit Egypt for fertility tourism. Besides, the study revealed that attitude partially mediates the link between motherhood, tourists’ revisit intention and tourists’ actual behaviour. This suggests that the positive effect of
motherhood desire on tourist revisit intention and actual behaviour is subject to attitude. Drawing on the theory of planned behaviour (TPB), we develop an integrative model exploring the relationship between three distinct TPB dimensions and their influence on travel behaviour for childbearing. Such findings hold important implications both for the research community and medical tourism practitioners.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Business
Este trabajo se enfoca en las comunidades indígenas y los actores turísticos de la región de Atacama, norte de Chile, y busca proponer un modelo para desarrollar una oferta turística en el Camino del Inca declarado patrimonio de la humanidad. El estudio es parte de un proyecto regional que buscaba construir una oferta innovadora y con un sello característico del territorio, y arrojó como problemática que las comunidades indígenas presentes en la zona no tenían vinculos con el sector turístico, sin embargo son las que frecuentan y resguardan los sitos arqueológicos y patrimoniales ligadas al camino del inca. Los resultados muestran que la articulación entre los actores turísticos y las comunidades indígenas permite la incorporación de nuevos enfoques y modelos para la construcción de oferta, como en este caso basada en el cooperativismo y la economía solidaridad, aspectos cotidianos en estas comunidades que habitan los territorios del desierto.
Hospitality industry. Hotels, clubs, restaurants, etc. Food service, Recreation leadership. Administration of recreation services
Kimberly Thomas-Francois, Marion Joppe, Michael von Massow
PurposeThis study was undertaken to investigate whether a service-oriented approach to the local food supply chain contributes to strengthened linkages between accommodation and agricultural sectors, thereby creating value for users.Design/methodology/approachThe qualitative study examined levels of customer/consumer engagement (CE) within theoretical constructs of the service-oriented framework and value co-creation, intangible resources and valued relationship within the value chain and food service. Also, two explanatory case studies were conducted on two accommodation properties.FindingsEmpirical findings indicated that the hospitality business which emphasized a consumer-centric service approach throughout the value chain – both forward (toward the consumer) and backward (toward the supplier) – had greater success in engaging customers. It also highlighted the importance of service leadership.Practical implicationsThe research study provides practical guidance to members of the local food supply chains in the hospitality sector and strategies that can be used to optimize all opportunities to ensure consumers’ needs are met and exceeded as a precursor for repeat business.Social implicationsThe intricacies of services when well understood and applied in hospitality businesses are likely to generate favorable outcomes such as poverty alleviation. Developing destinations invest significantly in tourism as a channel for economic development. Unfortunately, gains are forfeited since limited attention is given to strategically advancing consumer-centric service at the micro level in tourism businesses to the extent that these benefit other stakeholders. Fostering CE and developing a culture of service leadership appear to be critical success factors.Originality/valueThis study is unique and extremely relevant to island destinations as it provides insights using a service management framework in the Caribbean context on how destinations may enhance hospitality business through improved service in island states.
Turnover plays an important role in hotel performance. This study explored turnover and its relationship between three key categories of the balanced scorecard (revenue, profit, and guest satisfaction) using secondary data from a 6-year period for 118 full- and select-service hotels. Analysis revealed strong positive correlations between hourly and management turnover in full-service hotels and positive correlations in 4 of the 6 years in select-service hotels. There was also a modest negative correlation between management turnover and guest satisfaction in 4 of the 6 years.