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CrossRef Open Access 2019 116 sitasi

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

Gayani Hewagama Peter Boxall Gordon Cheung Ann Hutchison
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Penulis (4)

G

Gayani Hewagama

P

Peter Boxall

G

Gordon Cheung

A

Ann Hutchison

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Hewagama, G., Boxall, P., Cheung, G., Hutchison, A. (2019). Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels. https://doi.org/10.1016/j.ijhm.2019.03.006

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Informasi Jurnal
Tahun Terbit
2019
Bahasa
en
Total Sitasi
116×
Sumber Database
CrossRef
DOI
10.1016/j.ijhm.2019.03.006
Akses
Open Access ✓