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CrossRef Open Access 2020 2 sitasi

Turnover and Performance in Full- and Select-Service Hotels

Mary Jo Dolasinski Chris Roberts
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Abstrak

Turnover plays an important role in hotel performance. This study explored turnover and its relationship between three key categories of the balanced scorecard (revenue, profit, and guest satisfaction) using secondary data from a 6-year period for 118 full- and select-service hotels. Analysis revealed strong positive correlations between hourly and management turnover in full-service hotels and positive correlations in 4 of the 6 years in select-service hotels. There was also a modest negative correlation between management turnover and guest satisfaction in 4 of the 6 years.

Penulis (2)

M

Mary Jo Dolasinski

C

Chris Roberts

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APA MLA BibTeX
Dolasinski, M.J., Roberts, C. (2020). Turnover and Performance in Full- and Select-Service Hotels. https://doi.org/10.1177/1096348020955213

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Lihat di Sumber doi.org/10.1177/1096348020955213
Informasi Jurnal
Tahun Terbit
2020
Bahasa
en
Total Sitasi
2×
Sumber Database
CrossRef
DOI
10.1177/1096348020955213
Akses
Open Access ✓