Hasil untuk "Personnel management. Employment management"

Thawatphong Phithak, Kanokwan Rattanakhiriphan, Sorachai Kamollimsakul

The global tourism industry is entering a phygital era, prompting renewed examination of the metaverse as an extension rather than a substitute for physical travel. This study investigates how metaverse technology operates across the Phygital Customer Journey within the Thai tourism context. Drawing on in-depth interviews with 12 experts from academic, multimedia development, and policy sectors, the data were analyzed using reflexive thematic analysis. The findings indicate that the metaverse assumes its most structurally significant role during the pre-trip phase. Immersive previews were described as recalibrating perceived risk by enabling advance assessment of accessibility, spatial configuration, and environmental conditions prior to commitment. This staged risk-calibration process operates through three interrelated mechanisms: Sensory Bridging, Psychological Risk Mitigation, and Physical Feasibility Testing, which are particularly relevant for secondary tourism destinations and demographic aging contexts. Building on these patterns, the study advances a four-layer architectural framework as an interpretive synthesis. Within this framework, the metaverse functions as a transactional and coordination layer that integrates booking systems, AI-enabled services, and real-time infrastructural data supported by IoT and Blockchain. The analysis further suggests that the state may assume an enabling role as an Infrastructure Architect through the development of a National Digital Highway and regulatory sandbox arrangements for SMEs. Sustainable adoption depends on hardware-agnostic, mobile-centric accessibility to mitigate digital exclusion. While grounded in Thailand, the framework offers analytical relevance for destinations facing comparable infrastructural and demographic conditions.

Lukas I. Ehlers

No abstract available.

Krisanadej Jaroensutasinee, Aishath Hussain, Mullica Jaroensutasinee et al.

This study investigates the resilience dynamics of the Maldives’ tourism sector through a longitudinal analysis of tourist arrivals from six global regions (2008–2024), focusing on spatiotemporal behavioral shifts induced by external shocks such as the COVID-19 pandemic. Using ANOVA and time-series data, the findings reveal divergent recovery trajectories across regions, highlighting resilience as a differentiated and adaptive process. European markets exhibited a rapid, V-shaped rebound, surpassing pre-pandemic levels by 2022, reflecting the “One Island, One Resort” model’s alignment with post-crisis preferences for safety, isolation, and controlled environments. Conversely, Asian markets experienced a more gradual, L-shaped recovery due to extended mobility restrictions and slower border reopening. The analysis further demonstrates that tourism seasonality has been structurally reconfigured, with European arrivals still driven by climatic “push” factors (winter-sun demand). In contrast, Middle Eastern travel is anchored in cultural and religious “pull” factors, such as halal tourism and school vacations. These findings emphasize that tourism resilience is spatially, temporally, and behaviorally contingent, rather than uniform. Accordingly, policymakers should move beyond one-size-fits-all recovery models and implement spatially targeted, adaptive strategies, including customized marketing, diversified tourism offerings, and crisis-ready governance frameworks, to mitigate seasonality and reinforce the Maldives’ long-term capacity to withstand future shocks.

Anne Crafford, Bronwyn Menne-Jooste

Orientation: Domestic workers constitute a vulnerable workforce and one from which we can further our understanding of marginalised gender identities at work. Moreover, they represent an understudied context for exploring work identity. Research purpose: This article explored the work identity of domestic workers in South Africa with a particular focus on the multiple contexts in which they develop and maintain a sense of identity. Motivation for the study: The aim of the study was to increase our understanding of the role of context in the development, regulation and negotiation of work identity in a non-managerial sample. Research approach/design and method: Using a multiple case study design, in-depth, semi-structured interviews were conducted with six domestic workers, to explore their identity negotiation in context. Data were analysed using thematic analysis. Main findings: We combined extant understandings of work identity and context to examine domestic work identity in the relation to the contexts and multiple identities involved in its construction and negotiation. We identified three contexts in which identity-related sense-making occurs – the job, the employment context and the broader national societal context. Within these contexts, we pinpoint multiple social identities the participants develop and negotiate. Practical/managerial implications: These findings can guide policy makers in regulating the domestic worker employment sphere. Contribution/value-add: We have developed a nested model of identity contexts to illustrate the complexity and interrelatedness of domestic worker’s identity work which can serve as a basis for understanding other forms of contextual identity work.

Thandukwazi R. Ncube, Kusangiphila K. Sishi, Jane P. Skinner

Orientation: This study investigates the transformative impact of artificial intelligence (AI) technologies on traditional human resource management (HRM) practices across key industries. Research purpose: This study aims to systematically review and analyse the literature on AI’s current integration into HRM practices across industries, focusing on studies published from 2020 to 2024. Motivation for the study: The motivation for this study was to identify both key benefits and possible limitations in the current employment of AI in HRM practices with a view to making recommendations for the optimal deployment of AI tools. Research approach/design and method: This study utilises the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) approach. Data sources include Google Scholar, Scopus and ScienceDirect. Main findings: Findings reveal that while AI tools may significantly increase the efficiency and effectiveness of the hiring process, potentially enhance the accuracy and objectivity of performance appraisals and enable the implementation of more personalised training and development initiatives, several ethical implications and challenges remain. These include potential biases within AI algorithms, concerns about data privacy and over-surveillance of employees, along with exacerbating the ‘digital divide’ between those with access to technology and those without. The research also notes the limitations of concrete, quantifiable, metrics available in the literature thus far, for the extent of the benefits claimed. Practical/managerial implications: The study offers recommendations for organisations to maximise the benefits of AI while addressing its associated challenges. Contribution/value-add: The need for robust regulatory frameworks and best practices to ensure AI’s ethical deployment is clearly indicated. The findings aim to guide HR practitioners, policymakers and researchers in developing effective strategies for integrating AI into HRM practices ethically and responsibly while noting the current uncertainties regarding its concrete benefits and dangers.

Rosa Belén Ramos Jiménez, Daniel Sanaguano Moreno, Steven Alejandro Salazar Cazco et al.

This research identifies key criteria for designing mobile applications for cultural heritage tourism, aiming to provide a planned, engaging, and functional solution that enhances the visitor’s experience and strengthens the competitiveness of destinations in the absence of technological tools for promotion and management. The city of Riobamba was selected as a case study due to its significant potential for this type of tourism. The proposed method is structured around three main dimensions: interpretative, inclusive, and immersive. The methodology combines a literature review, benchmarking, and user-centered design. The findings highlight the importance of integrating heritage storytelling, structuring information by levels based on user profiles, addressing the demand for practical data, and complementing digital resources with physical signage. The model is replicable if the tourism demand is adapted to the local supply of each destination.

Thembekile P. Myeni, Paul Singh

Orientation: Large banking institutions in South Africa remain complex organisations facing a myriad of challenges as they navigate the Fifth Industrial Revolution (5IR) and strive to remain relevant. A significant challenge relates to how these organisations can utilise Broad-Based Black Economic Empowerment (B-BBEE) to create diverse and inclusive teams for organisational success and sustainability. Research purpose: To explore the experiences and sense-making processes of senior leaders tasked with the implementation of affirmative action as part of a B-BBEE strategy as they navigate this responsibility within a South African bank. Motivation for the study: To shine on the complex experiences of senior leaders tasked with implementing affirmative action within a B-BBEE strategy in a large financial institution. Research approach/design and method: A qualitative interpretivist case study was applied to explore senior leaders’ negotiation of their perceptions and experiences of leading the implementation of B-BBEE in a large bank. Ten semi-structured interviews were utilised as the main data generation tool. Main findings: Study reveals how senior leaders hold strong convictions about the value of diversity and inclusion in the workplace. This included the continued necessity for legislation such as B-BBEE given South Africa’s racial history and existing personal biases that impact workplace diversity and inclusion. The study further reveals that senior leaders believe that B-BBEE is poorly implemented and attribute this to the tension leaders experience between diversity and performance, a lack of organisational policies and practices required to hold leaders accountable for B-BBEE implementation and leaders who lack the skills and expertise required to successfully create diverse and inclusive work environments. Practical/managerial implications: Positive contributions to diversity and inclusion policies and practices, leadership development and transformation of the banking organisations in South Africa and the industry at large. Contribution/value-add: Banking institutions as large market players can play a significant role in leading workplace transformation through improved implementation of diversity and inclusion legislation and principles within B-BBEE.

Nike Apriyanti, Harisriwijayanti Harisriwijayanti, Shinta Bella

ABSTRACT This study investigates the dynamics of financial resilience among customers of Bank Syariah Indonesia, focusing on the roles of financial planning, saving behavior, and financial literacy. Using a quantitative approach with a sample of 80 bank customers selected via random sampling, the research employs SmartPLS for path analysis to assess direct and indirect effects. Findings reveal that financial planning significantly enhances both financial literacy and financial resilience, underscoring its pivotal role in promoting financial stability. However, saving behavior shows a non-significant direct impact on financial literacy and a marginally significant effect on financial resilience. Importantly, financial literacy mediates the relationship between financial planning and financial resilience, emphasizing its critical influence on customers' financial resilience. These results highlight the importance of tailored financial education initiatives and strategic planning interventions in enhancing financial literacy and resilience within Islamic banking contexts.

Serlin Serang, Ramlawati Ramlawati, Suriyanti Suriyanti et al.

Orientation: The rapid competition among companies puts pressure on managers to maintain their business’s competitive advantage. However, because of the massive competition and economic downturn during and after the coronavirus disease 2019 (COVID-19) pandemic, financial scandals occurred at a much higher rate than in the past. This phenomenon has caused organisational leaders to shift their focus from material concerns to ethical leadership contexts in the workplace. It has a strong correlation with employee attitudes. Research purpose: This research examined the effects of ethical leadership on work engagement and knowledge sharing, which influence job performance and commitment among employees to the organisations. Motivation for the study: Investigating the relationship between ethical leadership, work engagement, and knowledge sharing among employees in Indonesia can provide insight on strategies to enhance employees’ job performance and commitment to the organisation. It plays an important role in significantly obtaining organisational outcomes and goals. Main findings: A survey was conducted with 670 Indonesian government employees, and structural equation modelling (SEM) was used to validate the research framework. The results showed that ethical leadership significantly affects employees’ work engagement and knowledge-sharing, which further enhances employees’ job performance and commitment to organisations. Furthermore, the mediator variables partially mediate the relationship between ethical leadership and outcome variables (e.g., employees’ job performance and organisational commitment). Practical/managerial implications: The leaders of public organisations should address moral and rational concerns to improve service quality in society. Additionally, it should be centred on purifying employees’ and organisation leaders’ ethical concerns and communication patterns to promote society’s service quality. Contribution: The research outcomes provide insight into the fact that leadership style plays an important role in employees’ attitudes and commitment. Hence, the organisation leaders should apply it to enhance employees’ commitment to organisations and performance.

Maria Litsa, Aleksandra Bekiari, Koustelios Athanasios

Thorsten Roser, Ksenija Kuzmina, Mikko Koria

Tourism is a major global and local industry creating value through services that are enhanced and enabled through intermediaries that support innovation in the sector. This exploratory case study examines the roles and activities of a publicly funded tourism innovation intermediary for small medium-sized enterprises (SMEs) and professionals in Andalucia, Spain. We note the gap in knowledge on how intermediaries may best support stakeholders in achieving resilience and sustainability in transitions in tourism service ecosystems. Building on interviews, reports, and observations, this study finds that the intermediary has successfully supported its stakeholders in enhancing their adaptability in the current service ecosystem. There is less evidence of achieving deliberate transformations towards long-term sustainability and resilience. As the intermediary is uniquely positioned at the meso-level of the regional tourism service ecosystem, this study proposes exploring engagement to cover both macro and micro-level activities to enable moving towards becoming a transition intermediary and a regional sustainability catalyst. This study furthermore proposes an expanded range of roles and activities for the intermediary to enable moving towards resilience and sustainability, while contributing to the understanding of innovation intermediaries supporting sustainability in the tourism sector.

Hasnain Abbas Naqvi, Amir Hussain Shah, Ghulam Moeen ud Din

To investigate “Twin Deficit Challenge: An Evidence from Pakistan Economy” this study employed SAM 2010-11 for Pakistan (Dorosh, Niazi, and Nazli, 2015). This study used a static CGE model. The theoretical structure of the core model closely follows the Lofgren et al. (2001) model, with an extension to incorporate commonly observed specifications of a developing country (Naqvi 2011). The study concludes that the lag value of budget deficit and trade deficit are the main factors contributing to the twin deficit. Two experiments were conducted to check the effects. The experiments were conducted on Direct and Indirect tax to remove internal deficit in the economy. The study explored that the internal resources play a vital role in removing the twin deficit gap. The objective of this experiment was to determine the possibility of implementation of direct and indirect tax in the case of Pakistan and to analyze its benefits at the macro and household levels. The findings of the study recommend that budget deficits possess threats to fiscal policy. Results show that a policy mix of sales tax, income tax and government expenditure help to reduce income inequality while it reduces the financial dependency of the economy. Therefore, Pakistan should strive to reduce the budget deficit using a mix of macroeconomic policies.

Nisrina Nur Azizah, Fuad Mas'ud

In the midst of intense e-wallet competition and seeing the large Muslim population, PT Finarya innovated to issue Layanan Syariah LinkAja which makes it unique as the first and only sharia e-wallet in Indonesia. This study aims to determine the effect of perceived ease of use, perceived usefulness, trust and riba knowledge towards Layanan Syariah LinkAja usage decision. The data collection method was done through questionnaire. The population in this study is Layanan Syariah LinkAja Muslim users in Indonesia. The exact population is unknown, so researcher took a sample of 100 respondents with purposive sampling approach. The analysis technique used is multiple linear regression analysis which is calculated using SPSS 26 program. The result of the analysis showed that perceived usefulness, trust and riba knowledge variables have a positive and significant effect on usage decision, while perceived ease of use variable has no effect on usage decision. Simultaneously, the results of the independent variable which are perceived ease of use, perceived usefulness, trust and riba knowledge have an effect on usage decision.

Ndoyisile A. Theys, Emmerentia N. Barkhuizen

Orientation: The South African water board sector plays an essential role in providing water and basic sanitary needs to the country. Yet the sector faces drastic talent shortages required to deliver its service mandate. Research purpose: The primary purpose of this study was to develop an employee value proposition (EVP) framework for the South African water board sector. Motivation for the study: Research on EVPs within the public sector is scarce. Employee value propositions are essential to attract, engage and retain scarce skills. Research approach, design and method: A qualitative research approach was followed. Semistructured interviews were used to collect the data from talent management stakeholders from nine water boards (n = 9). A constructive grounded theory method was applied to analyse the data. Main findings: The findings showed that EVPs received limited priority within the water board sector. The water board sector offered various financial awards, benefits, training and development opportunities to employees. In addition, the participants perceived a positive institutional culture and employment brand. The water boards thus already had fundamental building blocks available to integrate into a compelling EVP. Practical/managerial implications: The findings of this research emphasise the importance of management commitment towards creating a compelling EVP that will attract and retain those talented individuals who are of value to the strategy implementation of the South African water boards sector. Contributions/value-add: This research presents an original EVP framework that can be used as a guideline to manage workplace talent more effectively to achieve strategic government objectives.

Liudmyla Yershova

The relevance of the article is due to the need of the post-pandemic labor market for professionals capable of self-development, self-improvement and self-employment, with established skills of effective use of time and psychological resources, readiness to build a successful entrepreneurial career. Objective: to characterize the technology of development of entrepreneurial competence of future qualified personnel using elements of self-management Methods: analysis and synthesis - in order to determine the level of development of the research problem; generalization - to formulate conclusions and recommendations on the use of elements of self-management in the development of entrepreneurial competence. Results. The main determinants of the need to acquaint future professionals with the basics of self-management for the development of entrepreneurial competence are substantiated. In the structure of entrepreneurial competence of the individual, the main components are identified and in each of them the personal formations related to self-management, necessary for the formation of entrepreneurial competence, are highlighted. Scientific and procedural-descriptive aspects of pedagogical technology are presented. The main stages of achieving the expected result are described. Conclusions: Pedagogical technology for the development of entrepreneurial competence of future qualified personnel using elements of self-management is presented as a system of step-by-step pedagogical actions for training, education and personal development aimed at using forms, methods, techniques of self-management for guaranteed development of skills, skills and abilities. for opening and successful business. For the successful development of entrepreneurial competence it is important to teach the individual: to build the right strategic scheme of personal and career development; to acquaint her with the mechanisms of rapid response to rapid socio-economic, political, cultural transformations; to develop memory, thinking, creative abilities, sociability; to bring up will; manage their own psycho-emotional states; generalize and integrate life experience, etc.   Keywords: professional education, self-management, entrepreneurial competence, career competence, key competences.

S. Kramskyі, O. Zakharchenko, A. Darushin et al.

This article analyzes the existing terminological and methodological personnel management apparatus and as a result, it turned out that the application of the project-oriented management approach leads to the conclusion and indicates that the employment agreement (contract) for the voyage, the ship's crew are all signs of the project, and the project team. It should be noted that shipping companies are management oriented organizations through projects. Despite the absolutely correct conclusion that the minimum crew should be determined on the basis of the conditions for ensuring the safe operation of all ship systems and mechanisms. Specific techniques and methods for calculating the required number of crew not previously represented. The project-oriented context of modern project management in a turbulent environment and the need for appropriate transformations of infrastructure and industry, including the sea. The management activities take into account the individual characteristics of the project team members, due to socio-cultural influences. The project management methodology and team format of the project activity considers human resource management processes in conjunction with other areas of knowledge that should be integrated into processes such as content management, timing, cost, quality, risk, supply, communications. Therefore, it seems quite logical for the authors to refer to “the processes of formation and management of human resources in project teams” on the example of the ship’s crew.

N. Kovshun, O. Tsvirko, Oksana Redkva

The article is devoted to the problem of the efficiency of the labor using in trade. The necessity of introduction of modern mechanisms and tools of personnel management in the work of trade enterprises is proved in this article. Recognized, that the ability of the continuous development of the sphere of trade, the apparent disproportion and the structural deformation of the employment market negatively related to the quality and effectiveness of the business and financial and economic results of management. This situation implies the need for intensification of the efficiency of the realization of labor and intellectual potential at all levels of economic relations. The main objective of the study is the factors that will ensure a convergence of social-labor interests of employees, employers and society. As a result, the formation and rational use of human capital and the high efficiency of labor will be ensured. Today, in spite of the increase in the level of employment and payments in Ukraine, there is still insufficient financial stimulation, an adequate need for trade workers, full support of the social support, protection and assistance that would meet international standards, and create insufficiently competitive job positions.

Yaroslav Martynyshyn, Elena Khlystun

Актуальність. Науково-технічна революція, стрімкий розвиток технологій, збільшення динамізму й невизначеності, зрушення в суспільних поглядах змушують організації здійснювати багато різних самоперетворень. Однак ці перетворення не витісняють ієрархічних конструкцій, які супроводжують організації впродовж усього їх існування. Всупереч прогнозам багатьох учених про неминучу кончину ієрархій в умовах нового суспільства, ці структури нікуди не діваються й успішно продовжують своє існування. Виникає питання, чому? Мета і методи. Мета статті – розкриття сутності ієрархії як феномену організаційної культури і з’ясування причин довготривалого їх використання в життєдіяльності суспільства. Методологічною основою дослідження є діалектичний принцип пізнання, системний, історичний, культурологічний підходи до вивчення організаційних явищ, фундаментальні положення теорії систем і системного аналізу, теорії організацій, менеджменту, психології, соціології та культурології. Результати. Розкрито сутність ієрархії як феномену культури й основи системи управління. Досліджено специфічні особливості її побудови на різних стадіях розвитку людства. Встановлено, що ієрархія є суперечливою єдністю різноманітних протилежностей (порядку і хаосу, раціонального й гуманного, формального і неформального, вертикального та горизонтального, жорсткого й гнучкого, авторитарного і демократичного, елітарного й егалітарного і т. д.), взаємоборотьба яких слугує джерелом безперервних змін і розвитку ієрархічних систем, але аж ніяк не може бути кінцем їхнього існування. Висновки та обговорення. Наукова новизна результатів дослідження полягає у поглибленні розуміння сутності ієрархій як феномену організаційної культури, розкритті причин, тенденцій і закономірностей їх довготривалого використання в контексті еволюційного розвитку людства. Практичне значення одержаних результатів виявляється у можливості їх використання в організаційній діяльності суспільства, а також у доповненні теорії менеджменту новими положеннями про ієрархію як основу системи управління.

Gaziza Karmys, Aliya Bastaubayeva

This article focuses on the difficulties faced by candidates during employment. The article provides analysis of the public service legislative framework of the Republic of Kazakhstan, particularly competition announcement for the vacant positions and the use of technology in hiring procedures. Especially, technical disadvantages in terms of looking for the necessary information in the existing contests within the public sector platforms and lack of protocols for the publication. This article is targeted to review and evaluate the process of personnel management in the sphere of public administration in Kazakhstan under digitalization conditions.Based on the results of the SWOT and PEST analysis, the following conclusions are made: first, the successful delivery of testing does not guarantee employment. Second, the outdated ways of placing information on government platforms contribute to complicating the search and selection of interesting data. Third, it is necessary to change the interface for posting job vacancies on those platforms, with the ability to filter data on government agencies with info graphic representation of vacancies and deadlines for filing documents. Fourth, the obstacles at the fi rst stage of employment affect the image of the civil service. Fifth, state bodies have the opportunity to provide incomplete information on the staffing level. Based on the results of the research, practical recommendations are given.

О. Данченко, Дмитро Іванович Бедрій, Інга Борисівна Семко