Hasil untuk "Business"

R. Eccles, I. Ioannou, G. Serafeim

A. Parasuraman, V. Zeithaml, L. Berry

The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers, quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions and recommendations to stimulate future research about service quality are offered.

M. Follett, H. Metcalf, L. Urwick

R. J. Keith

Anes Hrnjić, Marija Ivaniš, Lara Sutović

This study investigates the impact of learning organization principles on the performance and quality of business operations within organizations in Bosnia and Herzegovina. The research aims to identify key principles of learning organizations that significantly influence perceived business performance and quality of organizational operations, and to evaluate the extent to which organizations in Bosnia and Herzegovina can be considered learning organizations. A quantitative research approach was employed, utilizing a survey method to collect data from 154 employees who are representatives of Bosnian and Herzegovinian companies across various industries. The survey, distributed via Google Forms, measured six dimensions of learning organizations—systems thinking, shared vision, team learning and collaboration, leadership and employee empowerment, organizational culture, and learning environment—alongside four dimensions of business performance and quality—financial performance, internal processes, customer service, and learning, growth, and innovation. Descriptive statistics and regression analysis were used to analyze the data. The results revealed that shared vision, leadership and empowerment, organizational culture, and learning environment significantly and positively influence business performance and quality. However, systems thinking and team collaboration did not show statistically significant effects. The findings suggest that fostering a shared vision, empowering leadership, a supportive organizational culture, and a conducive learning environment are critical for enhancing organizational performance and quality. These insights provide valuable implications for organizations aiming to adopt learning organization principles to improve their business outcomes.

Оксана Копилюк, Ігор Фостяк

У статті представлено аналіз термінології та авторське визначення терміну "небанківська фінансова установа". На основі дослідження вітчизняної нормативно-правової бази та підходів інституцій ЄС до регулювання ринку небанківських фінансових установ запропоновано систематизацію методів їх регулювання з боку НБУ. Відзначено, що характерними ознаками небанківських фінансових установ є: належність до фінансового ринку як надавача послуг, функціонування на підставі ліцензування, надання фінансових послуг, які не належать до банківських, впровадження ризикорієнтованого підходу та систем моніторингу, вагомий вплив на зростання системних ризиків через тісний зв'язок банківського та небанківського секторів, вплив на розвиток економіки країни через наявний інвестиційний потенціал, гнучкість у впровадженні технологічних інновацій, диверсифікованість форм, методів та інструментів державного регулювання та нагляду.

Prima Fithri, Alizar Hasan, Fandy Triawan et al.

Andalas University has a business incubator unit called the Technology Business Incubator (InBisTek) Andalas University. This study aims to formulate Key Performance Indicators and measure the performance of Inbistek Andalas University in assisting tenants. Performance measurement is carried out using the Balanced Scorecard method which consists of: on four perspectives namely internal business process perspective, growth and learning perspective, financial perspective, and tenants perspective. Performance measurement is carried out using data obtained from direct observation, questionnaires, and interview directly with the Andalas University Inbistek. KPI formulation is followed by a validation step,so that 31 selected KPIs were obtained. Furthermore, the selected KPIs are continued with weighting to determine the level interest in each KPI through a pairwise comparison questionnaire with the Analytical Hierarchy Process method. Then the performance measurement is carried out according to the perspective on the Balanced Scorecard. Obtained results of performance measurement Andalas University Institute of Technology as a whole is 3.4 which is included in the good category. Based on the results performance measurement, there are 5 KPIs with poor performance category, 5 KPIs with fairly good performance category, 12 KPIs withgood performance category, and 9 KPIs with very good performance category. 

Utama Satria, Sofiana Ratna, Suwarsi Aqidah Asri

In the digital era, people are increasingly demanding digital financial services, including in the field of philanthropy, such as Mosque Donation. Purpose – The paper aims to investigate the Technology Acceptance Model towards the adoption of QRIS digital Payment in Mosque Donation among Muslim society in Yogyakarta. Methodology– The hypothetical model was tested quantitatively by collecting data from 225 respondents in Yogyakarta throughout surveys, and structural equation modelling (SEM) analysis was carried out. Findings – This research found that 1) Perceived Ease of Use has a positive effect on the intention to use QRIS, 2) Perceived Usefulness has a positive effect on the intention to use QRIS, 3) Perceived Security has a positive effect on the intention to use QRIS digital payment. Originality/ Value/ Implication – Previous philanthropy literature only focused on Indonesian Muslims in General. However, this study observes the adoption of QRIS digital payment in philanthropy, specifically in Mosque Donation among Muslim society in Yogyakarta.

Jieyi Cheng, Li Zheng, Jinling Zhao et al.

To enable a wider utilization of co–products from beer processing and minimize the negative effect of added grain on bread quality, flavor, and other attributes, brewer’s spent grains (BSG) are processed through microwave pretreatment, and then the microwave–treated BSG (MW–BSG) is added to bread. So far, there has been no investigation on the effect of microwave–pretreated BSG on bread quality and flavor. In this study, we examined the effects of diverse microwave treatment variables on the physicochemical structure of BSG and explored the consequences of MW–BSG on the quality and flavor of bread. The results showed that soluble dietary fiber and water–soluble protein levels in MW–BSG increased significantly (144.88% and 23.35%) at a 540 W microwave power, 3 min processing time, and 1:5 material–liquid ratio of BSG to water. The proper addition of MW–BSG positively affected the bread texture properties and color, but excessive amounts led to an irregular size and distribution of the bread crumbs. The result of electronic nose and HS–SPME–GC–MS analyses showed that the addition of MW–BSG modified the odor profile of the bread. A sensory evaluation showed mean scores ranging from 6.81 to 4.41 for bread containing 0–10% MW–BSG. Consumers found a maximum level of 6% MW–BSG acceptable. This study endeavors to decrease environmental contamination caused by brewing waste by broadening the methods by which beer co–products can be utilized through an innovative approach.

Jie Ding, Lingyan Weng, Lili Fan et al.

Tourism demand projection is paramount for both corporate operations and destination management, facilitating tourists in crafting bespoke, multifaceted itineraries and enriching their vacation experiences. This study proposes a multi-layer self attention mechanism recommendation algorithm based on dynamic spatial perception, with the aim of refining the analysis of tourists’ emotional inclinations and providing precise estimates of tourism demand. Initially, the model is constructed upon a foundation of multi-layer attention modules, enabling the semantic discovery of proximate entities to the focal scenic locale and employing attention layers to consolidate akin positions, epitomizing them through contiguous vectors. Subsequently, leveraging tourist preferences, the model forecasts the likelihood of analogous attractions as a cornerstone for the recommendation system. Furthermore, an attention mechanism is employed to refine the spatial layout, utilizing the forecasted passenger flow grid to infer tourism demand across multiple scenic locales in forthcoming periods. Ultimately, through scrutiny of data pertaining to renowned tourist destinations in Beijing, the model exhibits an average MAPE of 8.11%, markedly surpassing benchmarks set by alternative deep learning models, thereby underscoring its precision and efficacy. The spatial layout optimization methodology predicated on a multi-layer attention mechanism propounded herein confers substantive benefits to tourism demand prognostication and recommendation systems, promising to elevate the operational standards and customer contentment within the tourism sector.

Roderikus Agus Trihatmoko, Yuvensius Sri Susilo

Abstract The study aims to identify and describe the theory of economic development according to the thinking of Indonesia Raya Incorporated (IRI) in managing the interest of natural resources included in strategic economic resources. This study used a qualitative method through a grounded theory approach with constructivism and criticism as the interpretation approach. The data collected through the Focus Group Discussion (FGD) technique was processed using a componential analysis approach. The study results reveal the content of the main variables of economic development, namely the role and function of the government and state enterprises, namely State-Owned Enterprises (SOEs) and Regional-Owned Enterprises (ROEs), related to the potential of managing natural resources and other strategic economic resources which are determinants of the economic strata of population or for improving the welfare of the people. These novel findings highlights the significance of natural resource governance and strategic economy, namely the IRI’s perspective on economic development. The theory and conception contribute to deepening knowledge previously proposed in IRI and Murakabi economics. So, this knowledge has implications for natural resources management practices by the government and corporate strategies within the body of SOEs and ROEs in Indonesia and the global world. This includes the possibility of strategies for national and multinational private companies whose main business positions are based on natural resources and strategic economics.

Jaudat KHALAILY

This article explores several key strategies in order to reach the goal of enabling home care for as long as possible for the elderly. Some of these strategies include: preventing falls and injuries, providing preventative medical care, promoting exercise and physical activity, ensuring proper nutrition, fostering social and familial support, and promoting financial preparedness. The research confirms that these strategies are effective in allowing elderly individuals to live out the remaining years of their lives in their own homes and avoid nursing care. Consistent medical examinations, regular treatment and physical activities allow for healthy and independent living. Fall prevention can improve the health and independence of elderly individuals because falls are a major cause of injury and death. Social support by family members, friends and professionals also contribute significantly to the mental and physical health of these individuals. In addition, improving and maintaining cognitive capabilities and emotional regulation have shown to have a strong connection to the overall health and well-being of the elderly.

Tasadduq Imam, Shahadat Uddin

Abstract Background In the time of a pandemic, it is typical for public health bodies to collaborate with epidemiologists to design health policies both at national and international levels for controlling the spread. A point largely overlooked in literature is the extent economic capability and public finance status can influence the policy responses of countries during a pandemic situation. This article fills this gap by considering 12 public health and 7 economic measures (i.e., policies) in 200 countries during the COVID-19 first wave, with countries grouped across income categories. Methods We apply statistical analysis, inclusive of regression models, to assess the impact of economic capability and public finance status on policy responses. Multiple open-access datasets are used in this research, and information from the hybrid sources are cumulated as samples. In our analysis, we consider variables including population characteristics (population size, density) and economic and public finance status (GDR, current account balance, government surplus/deficit) further to policy responses across public health and economic measures. Additionally, we consider infection rates across countries and the institution of the measures relative to infection rate. Results Results suggest that countries from all income groups have favoured public health measures like school closures and travel bans, and economic measures like influencing interest rates. However, strong economy countries have more adopted technological monitoring than low-income countries. Contrarily, low-income countries have preferred traditional measures like curfew and obligatory mask-wearing. GDP per capita was a statistically significant factor influencing the institution of both public health and economic measures. Government finance statuses like current account balance and surplus/deficit were also significant factors influencing economic measures. Conclusions Overall, the research reveals that, further to biological characteristics, policymakers and epidemiologists can consider the economic and public finance contexts when suggesting health responses to a pandemic. This, in turn, calls for more international cooperation on economic terms further to public health terms.

Danilo Garcia-Rivera, Sebastián Matamoros-Rojas, Claudia Pezoa-Fuentes et al.

Engagement represents the commitment and bond between a brand and its customers, and achieving high levels of engagement is now a competitive advantage for companies. Determining the engagement index was a high-cost activity for organizations and consumers in the past decade due to the time and cost of data collection. The massive use of social networks such as Twitter allows organizations and consumers to collect data without large costs, and determining the engagement rate is more feasible today. This research determines the effect of different interactions on Twitter on engagement in the consumer electronics industry. The methodology used is a mixed qualitative and quantitative, descriptive approach by analyzing (by regressions) 95,000 tweets from the 30 companies at the Consumer Electronics Show 2020. The main results show that Twitter mentions represent a relevant factor in determining engagement. The contribution of this research lies in the generation of empirical evidence on engagement in the consumer electronics industry and the identification of the key variable of mentions and their effects on Twitter.

Jumiati Jumiati, Boni Saputra, Lince Magriasti et al.

This community service partner is the State-Owned Enterprise (BUMNag) Bukit Gadang Mandiri Nagari Sikabau, Dharmasraya Regency. This service activity was carried out to contribute ideas and counseling about the institutional strengthening of BUMNag Bukit Gadang Mandiri in the Management of Wealth Resources of Nagari Sikabau, Dharmasraya Regency. BUMNag is a pillar of economic activity in Nagari which functions as a social institution and commercial institution to be able to encourage the economy of Nagari, with the hope of prospering the economy of the Nagari community. The methods and approaches used include education, socialization, training, and mentoring "participatory rural appraisal". This training stage begins with a survey and the establishment of goals and objectives to be achieved. This service program has a significant impact in increasing the knowledge, skills, and skills of partners in understanding institutional capacity building and being able to formulate and find new business units that can be used as BUMNag based on the characteristics and wealth of the Nagari.

Qing Yang, Naeem Hayat, Abdullah Al Mamun et al.

Social media has changed the marketing phenomenon, as firms use social media to inform, impress, and retain the existing consumers. Social media marketing empowers business firms to generate perceived brand equity activities and build the notion among consumers to continue using the firms' products and services. The current exploratory study aimed to examine the effects of social media marketing activities on brand equity (brand awareness and brand image) and repurchase intention of high-tech products among Chinese consumers. The study used a cross-sectional design, and the final analysis was performed on 477 valid responses that were collected through an online survey. Partial least squares structural equation modelling (PLS-SEM) and artificial neural network (ANN) analysis were performed. The obtained results revealed positive and significant effects of trendiness, interaction, and word of mouth on brand awareness. Customisation, trendiness, interaction, and word of mouth were found to positively affect brand image. Brand awareness and brand image were found to affect repurchase intention. The results of multilayer ANN analysis suggested trendiness as the most notable factor in developing brand awareness and brand image. Brand awareness was found to be an influential factor that nurtures repurchase intention. The study's results confirmed the relevance of social media marketing activities in predicting brand equity and brand loyalty by repurchase intention. Marketing professionals need to concentrate on entertainment and customisation aspects of social media marketing that can help to achieve brand awareness and image. The limitations of study and future research opportunities are presented at the end of this article.

P. Drucker

Yubin Qian, Ya Sun

This article investigates the extant literature on the correlation between narratives in corporate annual reports and corporate performance. Prior studies are reviewed for overall characteristics, research topics, theoretical foundations, and methods. Articles published between 2000 and 2018 were analyzed using the content analysis method. The results demonstrated that prior studies generally show an increasing trend with salient interdisciplinarity. Mapping and predictability between annual reports’ narratives and business performance have been the prevailing topics. The impression management and agency theories are the most frequent theoretical references. More importantly, complexity of research methods was found in data, analytical approaches, and variables. The emphasis on narratives in prior research proves the necessity of contextualizing narratives in business communication. Future work would benefit from a “narrative framework” that incorporates linguistic, socio-cultural, and organizational perspectives into the correlation study. The article presents the first study to investigate the correlation studies through content analysis.

Monika Grabowska, Daria Kolesnyk, Olha Matlai

This article discusses different aspects of increasing the motivation of health workers. The study’s main purpose is theoretical knowledge about the practices of increasing the motivation of health workers. Systematization of literary systems and approaches to solving the problem Increasing the motivation of nurses using the Sumy Regional Clinical Hospital example indicates that the problem arose relatively long ago and scientists are looking for different ways to solve the problem. The urgency of solving this scientific problem lies in the fact that modern research methods are used and modern methods of solving the situation are proposed. Research of the topic Increasing the motivation of medical staff using the example of the General Clinical Hospital in the article is carried out in the following article: relevance of the problem, literature analysis, research results based on an anonymous questionnaire survey of the medical staff using the example of the Sumy Regional Clinical Hospital, recommendations for improvement, conclusions. The study was conducted using an anonymous survey of employees of the regional clinical hospital’s neurological department in 2020. The research object is the relationships within the working collective of the neurological department, which are manifested in the improvement of the system of motivation of health workers. The article presents an empirical analysis of an anonymous survey, which showed the main gaps in the social work of the team of the neurological department. The study empirically confirms and theoretically proves that it is necessary to maintain the balance of psychological and economic agents and the main problem of employee dissatisfaction. The results of a study to improve medical staff’s motivation using the example of a regional clinical hospital can be useful for heads of departments, different directions in medicine, and methodologists for working with teams