This study provides a comprehensive review of research on happiness at work – a dynamic and attractive concept that is constantly evolving. Given the dynamic nature of the concept and the impact of various factors on its understanding, the analysis is focused on scientific papers published in the last three years, with the aim of identifying the latest research trends. In order to map research tendencies and identify existing research gaps, 2,046 scientific articles retrieved from the Web of Science and Scopus databases were analyzed, using the key word happiness at work. After applying the PRISMA method and eliminating the papers that did not fully correspond to the topic, the final analysis included 98 relevant articles that were completely in the scope of the research. The research results indicate a growing interest in this topic, which is reflected in the growing number of publications in the last period. In addition, a strong connection of happiness at work with the concepts of corporate social responsibility, sustainability, management styles, and the formation of a positive organizational climate was observed. Also, there is a trend of increased publication of papers on this topic in specific sectors such as healthcare, banking, and education.
Economic theory. Demography, Business records management
Purpose The purpose of this paper is to examine the relationship between financial literacy, access to finance and growth among small- and medium-sized enterprises (SMEs) within the Midlands region of the UK. It assesses whether financial literacy assists SMEs to overcome information asymmetry, mitigates the need for collateral, optimizes capital structure and improves access to finance. Design/methodology/approach To gain a deeper insight into the complex relationship between financial literacy, access to finance and growth, a qualitative research is carried out among SMEs that have operated for over five years or longer. Using the purposive sampling technique, 37 firms were selected based on size, location and characteristics, mainly from the city of Birmingham and the joining conurbations. Open-ended and a combination of dichotomous questions were used for the survey. Interviews were recorded, transcribed and thematically analyzed. Findings Financial literacy is an interconnecting resource that mitigates information asymmetry and collateral deficit when evaluating loan applications, therefore financial literacy should be part of school curriculum. The analysis suggests enhanced financial literacy, reduces monitoring cost and serves to optimize firms’ capital structure that positively impacts on SMEs growth. Financial management knowledge is recognized as the core resource that aids an effective decision making by owners of SMEs. Research limitations/implications The limitation of this research is the small sample that limits its generalization. Its findings could be enhanced by a larger sample and by conducting comparative studies in other regions or economies. SMEs growth is seen as a strategic policy to stimulate enterprise but the finance gap tends to constrain that objective. The UK Government’s effort to improve access to finance and to mitigate excessive collateral demands by lenders has proved elusive. This empirical research provides evidence that financial literacy enhances access to finance and, in turn, promotes growth potentials. Practical implications The results of this study advocate the provision of financial literacy at schools and target support for SMEs to acquire financial management skills in order to mitigate information asymmetry between lenders and borrowers. Social implications Findings suggest that financial literacy mediates access to finance, enables enterprises to use optimal financial structure to mitigate business failure, creates employment and reduces public sector support for social benefits. Originality/value This study is novel in that it examines financial literacy and its implications for access to finance and firm growth in the UK. The study is an effort to highlight the role of financial information in mitigating barriers to finance for SMEs.
Digitalization plays an important role in improving document control and data records management to support documented information control activities that integrate business intelligence. This research aims to analyze the impact of digitization in document control and data records management at PT X, as well as how digital technology can improve the efficiency and effectiveness of documented information management. This research uses a descriptive method with a qualitative approach, in the form of a case study at PT X. Primary data was obtained through in-depth interviews with PT X system management staff and direct observation, while secondary data was collected from company documents, annual reports, applied ISO standards, and related literature. The data analysis technique used was thematic analysis. The results showed that a digital document management system can organize documents more efficiently, enable easier and faster access, and improve compliance with ISO standards. Digitalization in document control and records management at PT X resulted in improved operational efficiency, regulatory compliance, and competitive advantage. This research emphasizes the importance of managerial support and organizational culture change in the implementation of digital technology. Thus, the integration of digital solutions not only facilitates better information management but also supports the continuous improvement and business success of PT X in the modern business landscape.
У дослідженні актуалізована проблема фінансової та цифрової інклюзії ветеранів як основи зміцнення їх соціально-економічної безпеки. Обґрунтовано, що формування нової економічної моделі на засадах інклюзивності, відкритості та безбар’єрності є актуальним питанням для багатьох країн світу, в тому числі України. Ефективне функціонування української економіки в умовах війни та успішна повоєнна відбудова безпосередньо залежатимуть від реінтеграції ветеранів, як вагомої частини населення, у соціально-економічне життя громад. Розвиток фінансової та цифрової інклюзії створює можливості для удосконалення професійних компетентностей, самореалізації ветеранів і підтверджує актуальність дослідження. На основі структурування понятійно-категорійного апарату доведено необхідність розмежування дефініцій фінансова та цифрова грамотність, які часто поєднуються у наукових працях. Водночас, доцільно враховувати їх спільний фокус на подоланні соціальної нерівності, створенні можливостей для ефективної інтеграції в суспільне та економічне життя вразливих груп населення, з метою забезпечення синергетичного ефекту при розробці стратегій реінтеграції ветеранів. На основі аналізу результатів опитування ветеранів було обґрунтовано ключові проблеми їх соціально-економічної реінтеграції, серед яких відсутність необхідних знань та навичок для працевлаштування та низький рівень поінформованості про існуючі державні програми навчання та перекваліфікації для ветеранів. Дослідження світового досвіду щодо успішної реалізації ініціатив з підтримки ветеранів дозволило окреслити пріоритетні напрями розвитку фінансової та цифрової інклюзії ветеранів в Україні. В першу чергу, запропоновано модернізувати поточну модель інформаційної взаємодії з ветеранами та військовослужбовцями на засадах безбар’єрності та відкритості. Це дозволить ветеранам брати активну участь у формуванні інформаційних політик та сервісів, орієнтованих на їхні потреби. Залучення ветеранів до розробки політик може призвести до створення більш чутливих і релевантних ініціатив. Перспективним напрямом для подальших досліджень виділено формування дорожньої карти соціально-економічної реінтеграції ветеранів, що відповідає сучасним викликам безпекоорієнтованого та інклюзивного розвитку України.
Economics as a science, Business records management
Purpose This paper aims to examine the concept of standardization beyond its traditional use in generating and implementing standards and good practice guidelines (S&GPG) by looking at existing and emerging trends. Design/methodology/approach This paper utilizes two primary approaches to categorizing S&GPG for better comprehension: categorization based on provenance as well as based on subject matter. Findings A significant concern related to categorizing S&GPG based on provenance or subject is the constant proliferation of standards being developed and introduced every year. This rapid growth in standards requires frequent re-categorization to keep up with the dynamic nature of this field. To tackle this problem, this paper explores emerging concepts such as ontological representation and frameworks that offer archives and records management (ARM) professionals. Practical implications Standardization refers to establishing uniform rules through mutual agreement to ensure consistency. The study of standardization goes beyond the development of individual S&GPG, encompassing their practical application in work settings. Categorizing standards alone may not fully capture their actual use. However, abstraction mechanisms like ontological representations, models and frameworks can demonstrate how these standards have been leveraged. This paper provides illustrative examples rather than an exhaustive list to showcase how these mechanisms have been applied in research projects or as practical tools. Originality/value This paper explores the emerging topic of standardization from the perspective of ontological representations and models or frameworks. In addition, it also contributes to the discussion of the 2022 version of ARMA International’s Information Governance Implementation Model and the 2020 version of the World Bank Group's Records Management Roadmap, providing unique insights into these topics.
Purpose This study aims to synthesize records and information management (RIM) with the professional literature of industrial/organizational (I/O) psychology to explain undesirable recordkeeping behaviors that may manifest in employees who interact with business records. Design/methodology/approach The author’s views are based on a literature review of both records management and organizational psychology trends and draw on case studies that identify undesirable recordkeeping behavior. Findings There is considerable overlap between the problems encountered by RIM professionals and the answers offered by I/O psychology. I/O psychology offers us the tools to better understand recordkeeping behaviors. Originality/value The author proposes using I/O psychology concepts to better situate RIM programs within the larger organizational context.
У статті запропоновано класифікацію стейкхолдерів, що заснована на умовах місця в оточенні та напрямків впливу на організацію; може застосовуватися в холдингах (внутрішні стейкхолдери включають дочірні та залежні товариства). Проаналізовано та розкрито підходи до управління стейкхолдерами: з погляду стратегічного менеджменту, корпоративного управління, корпоративної соціальної відповідальності, концепції створення спільних цінностей, ризик-менеджменту та теорії «соціального блага». Визначено стратегії взаємодії зі стейкхолдерами. Систематизовано інструменти взаємодії зі стейкхолдерами українських компаній відповідно до стратегій. Удосконалено алгоритм ідентифікації ключових стейкхолдерів; запропоновано авторську методику визначення пріоритетних напрямів взаємодії зі стейкхолдерами за допомогою складання карти суттєвих питань з урахуванням критеріїв значущості, терміновості, ресурсів.
Economics as a science, Business records management
Purpose This study aims to investigate the management of electronic records (e-records) in public universities in Malawi. Design/methodology/approach This study adopted a case study research design that made use of predominantly qualitative research methods. Data was collected at three study sites, namely, Mzuzu University, Malawi University of Science and Technology and the Malawi University of Business and Applied Sciences. A purposive sample of three officers per institution (and nine in total) comprising executive officers, deputy university registrar, records clerk, information and communication technology (ICT) directors and ICT manager was attained. The researcher personally conducted the interviews with the research subjects with the aid of interview guides. Observations were also done, whose findings were recorded in the observation protocols. The data collected was transcribed in MS Word, coded and analysed thematically. Findings This study concluded that e-records are at high risk in public universities in Malawi. Irrespective of this situation, this study found that there were some areas for e-records to potentially thrive in public universities in Malawi. Research limitations/implications This study covers three of the six public universities in Malawi. Although public universities in Malawi have similar governance structures, there are some noticeable differences that distinguish one institution from the other. It is, therefore, possible that findings made in this study may not completely represent the prevailing situation in all public universities. Originality/value Studies of this nature have not been done before in public universities in Malawi. It is, therefore, hoped that besides filling the existing knowledge gap, its findings will contribute to policy and practical interventions that will lead to efficiency of the universities involved.
Frough Pourvahedi, Seyed Abolfazl Abolfazli, Mehran Rezvani
et al.
Introduction: The globalization of industries and the emergence of an open international economy are forcing companies to continuously increase their competitiveness and pay more attention to their customers in order to develop their competitiveness. Target customers are exposed to and selected by foreign brands in the wider global markets than before. Behavioral variables are very important nowadays in social science topics such as marketing. Customer citizenship behavior actually emphasizes the non-purchasing behavior of customers. Constructive and positive customer behavior can help organizations achieve their goals. Negative and destructive behaviors can, however, disrupt the work of the organization, which indicates the undeniable position of customers in the performance of organizations. The purpose of this study is to provide a model for the citizenship behavior in customers of foreign home appliances. The researchers intend to provide a comprehensive model to explain this behavior. Therefore, the study seeks to identify the categories that lead to appropriate customer citizenship behavior as well as the strategies needed to achieve this behavior.Methodology: This research was done by the Ground Theory (data theory). The sampling was continued until theoretical saturation is reached and the required data are collected through interviews. The statistical population of the study was the industry experts in the field of selling household appliances sales and university professors in the field of marketing. The expertise criterion was at least ten years of experience in the field of household appliances or at least five years of experience in teaching in the field of marketing with a history of research in the field of consumer behavior. In total, 13 interviews were conducted with the appliance industry experts and the university professors. The data analysis was performed through open, participatory and selective coding. In order to evaluate the reliability, "pluralism in method" and "pluralism in the researcher" were used. The MAXQDA software was also used to achieve the research model.Results and Discussion: After the description of the categories in the selective coding step and the statement of the main variable or underlying process in the data, the corresponding procedure and the outcomes were plotted. In this model, the central category was introduced along with the customer citizenship behavior and the concepts of "tolerance", "verbal advertising", "loyalty", "presence at the time of acquaintances 'purchase", and "helping the seller in recognizing customers' needs". Discussions were also made of the categories of "buying experience", "incentives to buy foreign products", "incentives to buy domestic products", "customer characteristics", "barriers to buying domestic product", "barriers to buying foreign product", "manufacturer’s characteristics" and "product features" as causal factors underlying citizenship behavior, "producer behavior" and "seller behavior" as interfering factors, "economic, social, cultural and political" factors, " westernization" and "customer characteristics" as context factors and "the role of government" and "the role of companies" as strategies. "purchase", "repurchase", "profitability", "purchase intention" and "competitive advantage" are some of the outcomes achieved in this research.Conclusion: The results indicate that the above-mentioned "buying experience", "incentives to buy foreign products", "incentives to buy domestic products", "customer characteristics", "barriers to buying domestic product", "barriers to buying foreign product", "manufacturer’s characteristics" and "product Features" are causal conditions causing customer citizenship behavior. When customers show this behavior, research strategies, i.e., the role and position of companies and governments, can be effective in perpetuating this behavior as well as the intention to buy. Through value creation and providing additional value and services to customers, organizations can create the conditions for customers to understand added value, and lay the grounds for the emergence of customer citizenship behavior. As the findings indicate, service providers not only benefit from customer citizenship behavior but also customers hope to benefit more from the implementation of citizenship behavior. Using this understanding is useful to develop a strategy for service providers to disseminate customer citizenship behavior. In the marketing and sales of products, the behavior of producers and sellers can also be the basis of customer citizenship behavior. Customer satisfaction has the greatest impact on the intention to repurchase. Therefore, customers make the organization profitable by repurchasing. The concept of competitive advantage is directly related to the customer's desired values. Successful organizations always focus on their competitive advantage. Creating a sustainable competitive advantage is valuable to customers. This feature, which includes a category of competencies, has a strategic value, requires a lot of knowledge and skills, and is based on knowing the customer, understanding the customer's needs and focus on him as well as improving processes from the customer's point of view.
Розглянуто сутність поштово-логістичного сервісу. Досліджено особливості поштово-логістичного обслуговування українсько-польської співпраці в умовах війни з росією. Окреслено напрями підвищення якості обслуговування клієнтів, що має важливе значення для підтримки поштових потоків між суб’єктами України і Польщі. Здійснено порівняння і вибір системи управління транспортом для підвищення рівня обслуговування клієнтів і економії ресурсів. Дано визначення поняття «фулфілмент» - це передача всіх процесів по обробці, зберіганню, формуванню, упакуванню замовлень і відправлення їх кінцевим споживачам на аутсорсинг іншому підприємству, яке здійснить весь комплекс логістичного обслуговування. Обґрунтовано напрямки використання фулфілменту для активізації електронної торгівлі. Розглянуто функції міжнародного кол-центру, який доцільно створити ТОВ «Торговий дім «Міст Експрес», для розвитку міжнародної співпраці.
Economics as a science, Business records management
AlKahtani, Nasser Saad, Sulphey, M.M., Delany, Kevin
et al.
Employee engagement is a concept that is capable of predicting various employee outcomes. It could directly influence the success of any organization and its overall financial performance. The present study was undertaken to determine the relationship between Psychological and Social capitals and employee engagement. Data for the study was collected randomly from 395 respondents. Structural equation modeling was used to analyze the collected data. The data was found to be powerfully fitting, with all the indices having values above the thump's identified rules. The results indicated positive relationships between the constructs. The results of the study have multiple theoretical and practical implications.
This paper identifies the degree of strategic agility and its relationship with the competitive advantage in the private hospitals in Jordan. To achieve this goal, a special questionnaire was developed for a sample of managers in hospitals. The study distributed 208 questionnaires to 27 hospitals, and managed to collect 95% of them, properly. The target group was mainly hospital directors, deputy directors, district directors and department heads. The researcher presented a set of recommendations that could be considered necessary to achieve a level of competitive advantage in all fields of hospital work. In the light of the problem of research and its questions and the review of relevant studies, the current research sought to test the validity of the hypotheses of the study. The results of the statistical analysis revealed that there is a statistically significant relationship between the extent of the Agility exercise and the competitive advantage of private hospitals in Jordan (α=0.05). The results also showed that there was a statistically significant relationship between the strategic sensitivity and competitive advantage of the private hospitals in Jordan (α = 0.05). However, the results of the hypothesis did not differ from the second sub-hypothesis, where there was a statistically significant relationship between the substantial and competitive advantages of private hospitals in Jordan (α = 0.05). Finally, the statistical analysis found that there is a statistically significant relationship between technology and competitive advantage in private hospitals in Jordan (α = 0.05).
У статті схарактеризовані різні підходи до трактування категорії «ресурси». Досліджена теоретична та практична проблематика місця та ролі ресурсів в господарській діяльності підприємств. Окреслено історію тлумачення сутності категорії «ресурси» і факторів їхньої здатності приносити прибуток. Наголошено на необхідності пошуку шляхів для підвищення ефективності використання обмежених ресурсів. Встановлено, що сьогодні актуальними залишаються питання недосконалості системи управління та використання власного ресурсного потенціалу галузей національного господарства. Зазначено, що основний зміст визначень науковців щодо ресурсів співпадає, але існують деякі відмінності в описі структури складових елементів. Підкреслено, що ефективність функціонування та розвитку підприємств досягається через оптимізацію складу і обсягів ресурсів, що формують фактори виробництва. З’ясовано, що категорію «ресурси» необхідно розглядати в різних напрямах (як загальна категорію, як загальноекономічну категорію; як категорію виробничо-господарської діяльності суб’єктів господарювання). Встановлено, що видів ресурсів існує безліч, що породжує класифікаційну проблему. Розкрито сутність природних, матеріальних, трудових та фінансових ресурсів. Констатовано, що ресурси як категорія виробничо-господарської діяльності – це всі блага, що надходять до системи забезпечення та, в разі потреби, перетворюються у фактори виробництва й, трансформуючись, надходять до системи споживання задля задоволення потреб споживачів та досягнення ефективності функціонування виробничо-господарських структур. Встановлено взаємозв’язок: «ресурси – ресурси економічні – фактори виробництва». Доведено, що діяльність, заснована на економічних ресурсах відіграє ключову роль в діяльності підприємств.
Economics as a science, Business records management
Cheng-Wen Lee, Andrian Dolfriandra Huruta, Ramdani Putri Setyaningrum
et al.
This study aims to analyze the Keynes’ investment and saving model in Indonesia from 1981 to 2018. The researchers use the econometric test from the Granger causality test to find the short-run causal relationship and the Vector Error Correction Model to reveal both the short-run and long-run effects in the model. The result of Granger causality test demonstrates that there is no short-run causal relationship between these two variables. In the short-run, the increase in saving affects the consumption loans more compared to the investment loans. Besides, increased consumption compared to saving has more influence in raising investment. However, the Vector Error Correction Model proves that saving negatively affects investment in the long-run. This model empirically supports the long-run Keynes’ investment and saving model. Consequently, the Indonesian government needs to consider saving as a policy instrument to increase investment in the long-run.
Economic theory. Demography, Business records management
This research is conducted to examine the process from the intention to purchase life insur-ance among people in two major cities of Hanoi and Ho Chi Minh City in Vietnam, based on the theoretical framework of theory of planned behavior. The study is conducted in Hanoi and Ho Chi Minh City in Vietnam through an online questionnaire of 358 people. Based on the data collected, the study used Cronbach’s alpha, exploratory factor analysis, KMO and Bartlett’s test and regression analysis by using SPSS software. The results show that life insurance buying behavior was influenced by purchase intention, attitudes, financial insight and product accessibility. Moreover, it was recognized higher weight of financial literacy and product accessibility in life insurance buying behavior. The research determined that financial knowledge could promote buying intention to actual purchase behavior in the life insurance area.
The profitability of businesses is influenced by many different factors such as financial structure, financial leverage, size and age of enterprises, business characteristics, etc. Therefore, the determination of the factors influencing on the trend of the profitability of enterprises is an essential and important basis for managers to provide useful solutions to improve performance measurement. This study was conducted based on data collected from 73 listed construction companies in Vietnam for the period 2008-2015 with 584 observations and using quantitative methods in combination with the FEM regression model through Hausman test with the help of Stata software 14.0. The research results show that: (1) The age of the company (AGE) and debt ratio (TD) negatively affect the profitability (2) Growth rate (GROW) and asset utilization performance (TURN) have positive impacts on profitability (3) Company size (SIZE) has a positive impact on profitability, and (4) The proportion of fixed assets in total assets (TANG) maintains an opposite effect on profitability although the effect is not clear. Based on the research results, the authors have provided a number of specific recommendations and solutions to improve the profitability of the construction companies listed on the Vietnam Stock Exchange.