This corpus-based study investigates the grammatical stance constructions in CEO statements within the annual reports of U.S. and Vietnamese banks from 2020 to 2022. The findings indicate that modality is the dominant stance type followed by attitudinal and epistemic stance markers. Both groups of bank leaders favor desire/intention/decision verbs with infinitive complement clauses, certainty/likelihood verbs controlling complement clauses, and volition/prediction modality. But variations exist in the specific stance devices employed to shape corporate image and engage with stakeholders. These findings provide insights into cross-cultural corporate discourse in the banking sector and have valuable implications for business writing and professional communication.
PurposeThis study describes a short-term project designed for students to develop important skills needed for artificial intelligence (AI) literacy and to understand how the concepts of AI literacy may be viewed in different countries.Design/methodology/approachThis mixed-methods study sets out to investigate students’ perceptions on the use of AI-generated communication in the workplace, particularly the use of ChatGPT for business communication. We discuss student responses to questions regarding AI-generated business communication according to the diamond model of AI literacy.FindingsThis study’s findings reflect students’ awareness of the use of AI at their workplace, their perceptions of the benefits and challenges of AI-generated business communication, as well as their perceived need for institutionalizing policies at their respective companies. The study reports on potential differences in cultural attitudes regarding generative AI.Research limitations/implicationsThis study involved a project with a limited sample. It involved students in the United States of America, Germany and India and was replicated. Despite the sample size, we feel it has relevance for underlining opportunities for AI literacy skills in higher education (HE) institutions, especially in terms of heightening awareness of cultural appropriateness, sensitivity towards data privacy needs and developing students' intercultural communication skills.Originality/valueThe following study addresses the need for institutions of HE to develop students’ AI literacy, including how concepts of AI literacy may be viewed differently and how AI-generated business communication must be adapted to suit diverse environments. The study encourages instructors to incorporate AI tools in their curricula by illustrating one best use-case for developing students’ abilities to utilize this technology for professional business communication.
This review paper critically examines how hospitality and tourism organisations and destinations have prepared for and responded to crises ranging from natural disasters and pandemics to economic crises and reputational threats, applying consulting interventions in this process. The purpose of the study was to synthesise theoretical ideologies and empirical evidence that would shed light on the strategic role of consulting in fostering crisis preparedness and resilience. The methodology entails an integrative review of the literature (Involves the systematic gathering, analysing, and synthesising of a diverse range of existing literature from multiple sources), including peer-reviewed academic journal articles, industry reports, and case studies. Key topics considered are crisis communication planning, risk assessment and mitigation, business continuity, and long-term resilience. The results show that while awareness about crisis planning has been growing, the actual application seems to be used largely for post-crisis intervention rather than for pre-crisis planning. Consulting practices have been useful in bridging theory and practice, particularly in risk assessment, communication planning, and continuity frameworks. Still, there exist disparities in the application of these practices from region to region and from firm to firm. The theoretical contribution stems from blending chaos theory, contingency theory, and resilience theory to explain organisational behaviour during crises. Practically, it provides a conceptual framework aimed at consultants and managers so that they might align along certain structured, though flexible, formats during crisis management. At a policy level, the review calls for destination-level policy reform to integrate resilience throughout national and regional tourism strategies. The review also emphasises the importance of consulting in bolstering adaptive capacity, institutional learning, and resilience-building in the hospitality and tourism industries. This serves to shed light on some practical suggestions for academics, practitioners, and policymakers.
Purpose: The aim of the study was to assess the entrepreneurial leadership styles and business performance in Somalia. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The study found that there is a strong correlation between the two. Different leadership styles, such as transformational, transactional, and charismatic leadership, can impact various aspects of a business's performance, including innovation, employee motivation, and overall success. Transformational leadership, characterized by vision, inspiration, and empowerment of employees, has been found to foster a culture of innovation and creativity within organizations. This style encourages employees to think outside the box, take risks, and contribute ideas, leading to the development of new products or services and ultimately enhancing business performance. Transactional leadership, on the other hand, focuses on task-oriented activities, setting clear goals, providing rewards or punishments based on performance, and ensuring compliance with established procedures. While this style may be effective in maintaining efficiency and productivity, it may not necessarily drive long-term business growth or innovation. Charismatic leadership, characterized by a leader's strong personality, persuasive communication skills, and ability to inspire followers, can also have a significant impact on business performance. Implications to Theory, Practice and Policy: Transformational leadership theory, charismatic leadership theory and servant leadership theory may be used to anchor future studies on assessing the entrepreneurial leadership styles and business performance in Somalia. In practice, organizations can benefit from developing leadership development programs that emphasize a combination of transformational, charismatic, and servant leadership qualities. From a policy perspective, advocating for initiatives that support leadership development and promote a culture of innovation is crucial.
This research aims to determine the relationship between Corporate Social Responsibility (CSR) performance, Intellectual Capital, and the readability of annual reports as a key communication tool between companies and stakeholders. This research uses a qualitative literature review approach by analyzing several previous studies related to this topic. The results of the analysis show that companies that are actively involved in CSR practices and have strong Intellectual Capital tend to present annual reports with a higher level of readability. This optimal readability has a positive impact on the understanding of various stakeholders, including investors and creditors, which in turn can support better decision-making. The implication is that companies can utilize CSR practices and Intellectual Capital development as a strategy to increase the readability of their annual reports. Therefore, increasing transparency, readability and clear disclosure of information in annual reports can contribute positively to a company's reputation and support long-term business growth. Recommendations for companies involve paying attention to the regulatory and disclosure reform initiatives that regulators have implemented to ensure disclosure is effective and affordable for all stakeholders
Social welfare problems are a problem of the entire Indonesian nation that requires the attention of all parties, including the government, the business world and the community. The government tries to overcome social problems through various programs and activities, but the problem is never resolved. In this regard, zakat can act as a source of socio-economic resources for Muslims. This means that the utilization of zakat managed by the Amil Zakat Agency is not only limited to certain activities based on conventional directives, but can also be used for the economic activities of the ummah such as poverty and unemployment assistance programs, using zakat as working capital for activities produced by those in needThe research method in this title is descriptive analysis or qualitative, which is carried out in the field to explain the strategies used in the management of zakat to raise more funds. This research was conducted by applying the study to the National Amil Zakat Agency (BAZNAS) of Bandar Lampung City by using primary data. The results showed that the communication strategy carried out by BAZNAS Institution in collecting people's funds is by implementing interpersonal communication, namely through friendship both formally and informally or by socializing to the public about the National Amil Zakat Agency (BAZNAS). The succession of communication strategies is carried out by intensifying online and offline marketing activities utilizing zakat utilization content and post-utilization reports on zakat funds Communication Strategy The communication strategy applied by the National Amil Zakat Agency in Efforts to Collect zakat is to use interpersonal communication to foster trust, BAZNAS's existence is known to a wide audience through amil silaturrahmi activities, successive information and office location
Business writing has been a desired skill in managers. The existing traditional business writing assessment tools like written examination and hand-in assignments based on genre-specific instructions do not create a workplace writing environment. The business management students (n = 98) engage with an innovative Web 2.0–based business writing tool using blogging and LinkedIn. The findings show that the tool created a workplace-like context, a meaningful purpose, and a real audience for the students. The students make and build relationships in the professional community using their business writing. The challenges and recommendations for BPC faculty are discussed.
Abstract Despite recent intergovernmental commitments to advancing climate change education and communication (CCEC) internationally, there remains a lack of global data to enable tracking or target-setting on country progress. This article shares findings from an analysis of CCEC content in 377 submissions to the UNFCCC Secretariat. Submission types analyzed included National Communications reporting on recent activities, and Nationally Determined Contributions and National Adaptation Plans outlining future plans. Key findings about CCEC in primary to tertiary education, government, media, civil society, business, and public communications sectors are that: (a) while CCEC content appeared in submissions, little is currently suitable for monitoring purposes; and (b) there were notable gaps in CCEC activities, given a pronounced emphasis on cognitive knowledge over affective and action-oriented approaches. Regional variations were also found, with European countries on average including more content in relation to both Action for Climate Empowerment (ACE) elements and Sustainable Development Goal (SDG) indicator components. Recommendations for future UNFCCC submissions on the quantity and quality of CCEC are highlighted, as well as for research and research-policy collaboration to further monitoring of CCEC implementation and progress globally.
It has a great influence over every organization that without English language, no any business organization can work globally and the managers of the organization can not represent their work at the global platform. As English is also the part of business communication and it can be said undoubtedly that if any owner of any business organization cannot communicate in English language, so his /her business will not get global exposure. The reasons of the failure of his/her will be not to have a good command over English language like the business man does not know how to write an email, writing business letter, preparing a business report and giving presentation for the promotion of the business. Many organizations train their employees for the effective working of the organization like they are imparted the training of soft skills, personality development and communication skills. Effective communication skills are a daily part of business communication because conducting meeting and solving problems related to any issue of the organization is the daily responsibility of every employees that if they wish to increase the productivity of their company. They need to solve the problems and represent their views with effective manner. It has been observed that in the corporate world those who have a good command over English language are given importance and their thoughts and views have a power of persuasion Even if we talk about the clerical staff of the organization, employee who have a good command over English language their views and thoughts are given importance and they are listened carefully and when they participate in any meeting they are considered as an effective employee of the organization and they get salary hike and promotions early in their career and because of their English language skills they get better career opportunity comparatively other employees in the same and in different organizations. In the present scenario of business world no any organization considers the candidate if he does not have a working knowledge of English language even if he has a good marks in his/her academics. the reason is that good marks and degree is like a key to unlock the door of business world but the candidates will have to work for the organization and most of the time candidate has a good academic career but fails to work effectively thats the reason getting the knowledge of business in college and in any academic organization its difficult but by doing it practically. So if we believe in the concept English language and the power of soft skills that candidate has no any Masters degree in business even then he can work with the help of his/her skills.
This study describes the reasons and intentions that accountants in Colombia claim to have when they act following rules in their professional practice. The same way, if describing the sources of validity that they grant to such norms.The tension between fact and validity (Habermas, 1998), based on accounting regulations, allows to understand the reception of accounting, financial and insurance regulations in Colombia by the accounting community. The characterization of Gray (1988) of the accounting systems like the Colombian on the side of the statutory control, the uniformity, the conservatism and the secrecy, has been understand uncritically and almost as a fact. Recent dynamics in international standardization have led to a rethinking of these characteristics.The application of an empirical instrument to demonstrate the motives of action guided by norms in the Colombian subculture to a significant sample of accountants and the interpretation of the data thus obtained shows empirically that the intentions, the reasons for the action and the source of validity accounting regulations in Colombia are more inclined towards effectiveness in achieving objectives
Business communication. Including business report writing, business correspondence
This research article is part of the studies on quality in higher education that is being carried out, with a special emphasis in Latin America since the eighties of the 20th century. In particular, the research addresses, through the implementation of quantitative and qualitative techniques, the questions about the regional and sectoral behavior of institutional quality and its performance in 2016. It has a space. The participants of the research correspond to the universities, mainly. Among the results of the research highlights the concentration of the quality of higher education in two regions of the country and similar positioning in the top 10 of the public and private sectors. The conclusions are associated with the impacts of the regional concentration of educational quality and sectoral competence.
Business communication. Including business report writing, business correspondence
The research object of this study is the symbolic capital of poetry translators and how it shapes and is being shaped by the current practices and self-descriptions of translators of Modern Greek poetry into English. A number of case studies indicate that people who translate poetry come from a variety of backgrounds, including those of a poet and an academic, which often do not include any formal translation training (Hofstadter 1997; Waldinger 2003; Bullock 2011; Isaxanli 2014). It also appears to be common that translators of poetry have a number of complementary roles, with that of ‘poetry translator’ not always central. The study draws on data consisting of Modern Greek into English poetry translators’ responses to a survey, of paratexts created by Modern Greek into English translators and of ten interviews. Cultural and educational capitals are examined in their institutionalized, objectified and embodied form as bearers of symbolic capital. Three overlapping categories are explored: the translators’ connection to poetry and the source culture, translator education and translator self-description. The translators’ “extratextual visibility” (Koskinen 2000 as cited in Chesterman 2018: 446) is also analyzed as it forms part of the translators’ embodied cultural and symbolic capital. This empirical exploration offers insights into the variety of attitudes and approaches to poetry translation; the emerging patterns map out profiles of a group of contemporary poetry translators, investigate the realities of the craft and re-position poetry translation practitioners with respect to other translation professionals.
Business communication. Including business report writing, business correspondence
This paper presents the findings from a study on translators’ use of digital resources during the translation process. Eye tracking data and screen recording data from 18 professional translators are analysed in order to 1) examine how much time translators spend on digital resource consultation compared with translation drafting and translation revision, 2) examine how eye movements differ between translation drafting, revision and digital resource consultation and 3) investigate what types of digital resources are used by translators. The findings demonstrate that digital resource consultation constitutes a considerable amount of the translation process. The findings also show longer fixations and larger pupils during resource consultation, indicating heavier cognitive load, and finally the study identifies considerable variation in the use of resources between translators.
Business communication. Including business report writing, business correspondence
This study shows how national contexts recurrently foreground specific myths in advertising to increase consumers’ ‘knowledge’ of the positioning of brands and their ‘liking’ of these brands. From an extended sample of New Zealand television commercials, the research isolates the theme of ‘Kiwi Ingenuity’ as an important tool to advertise a wide variety of brands.
At a micro level the study illustrates how hyperbolic characterisation works to attach emotional meanings to brands and products, in particular how ingenious characters are used as hyperbolic cultural signs. The study situates these micro representation strategies in their macro cultural context, arguing that the mechanics of national myths in advertising needs to be understood within the geopolitical context.
Business communication. Including business report writing, business correspondence
The present paper attempts to account for the rhetorical traits of two prestigious economists, who are also authors of economic op-eds: Paul Krugman and Luis Garicano, who write for a prestigious American newspaper, the New York Times, and for the renowned Spanish newspaper, El País, respectively. Through a contrastive study of a roughly 12-thousand-word corpus of either author, this analysis has attempted, on the one hand, to endeavor a qualitative analysis scrutinizing the formal, or lexical-semantic aspects, of their prose in terms of technical words, clichés and coinages, as well as the patterns of conceptualization of the metaphors they use to describe the economic crisis that is sweeping the Western world at large. The second part of the analysis has concentrated upon the interpersonality of the texts, at the pragmatic layer of the op-ed genre, thus covering the extra-linguistic context of the texts which have been scrutinized under the umbrella of metadiscourse. These two different, but complementary, levels of analysis have led to the conclusion that the authors’ styles depict two individual ways in which op-eds are written in the economic world, but that their styles also refl ect cultural and linguistic differences in the way columns are viewed in the English and Spanish languages.
Business communication. Including business report writing, business correspondence
The aim of this paper is to present the concept of dignity as a refl ective concept that may serve as a strategy for enhancing intercultural competence. Within the field of intercultural communication, intercultural competence seeks to impart essential knowledge and skills for engaging in intercultural encounters with cognitive, behavioral and affective competence. Dignity contributes to intercultural competence by enabling persons to view the social world anew.
In this paper, dignity is conceptualized as the development and self-expression of persons free from social categorization, while acknowledging human vulnerability towards the social and material world. In intercultural encounters, a person may indeed sense their vulnerability due to a lack of social orientation, cultural awareness and language skills. Simultaneously, the vulnerability of the Other may be neglected with implications for effective and appropriate interaction between a Self and a culturally dissimilar Other. Accordingly, it is proposed that emotional regulation is essential for realizing dignity as an aspect of intercultural competence.
Research on social dynamics and identity and the emotions is not without its precedence within intercultural communication. This project contributes to the objectives of intercultural communication and competence by theorizing how awareness of social dynamics and emotional regulation may support the realization of dignity during intercultural encounters. Dignity may complement other strategies related to cognitive, behavioral and affective competence for engaging in effective and appropriate communication.
Business communication. Including business report writing, business correspondence
This article describes the “Dictionary of Economics” in terms of the Function Theory of Lexicography. It defends the thesis that such information tools must be designed for assisting specific users to solve the specific needs they have in a translation situation. In particular, I will focus on the solutions offered for individualising data retrieval, which will in turn eliminate the so-called information stress or information death produced when users retrieve so much data that they cannot cope with it. This process is illustrated in two recent online dictionaries, the Diccionario Inglés-Español de Contabilidad: Traducción (Fuertes-Olivera et al. 2012a) and the Diccionario Inglés-Español de Contabilidad: Traducción de Frases y Expresiones (Fuertes-Olivera et al. 2012b). They are especially suitable when translating English accounting texts into Spanish. These two dictionaries are considered high quality 21st Century dictionaries, e.g., as candidates for assisting in the training of professional translators within the field of Economics, one of the topics discussed in this Special Issue of Hermes.
Business communication. Including business report writing, business correspondence