Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others focus on orchestrating the execution of end-to-end processes. The rise of Generative and Agentic Artificial Intelligence (AI) is opening the way for another such wave. However, this wave is poised to be different because it shifts the focus from automation to autonomy and from design-driven management of business processes to data-driven management, leveraging process mining techniques. This position paper, based on a keynote talk at the 2025 Workshop on AI for BPM, outlines how process mining has laid the foundations on top of which agents can sense process states, reason about improvement opportunities, and act to maintain and optimize performance. The paper proposes an architectural vision for Agentic Business Process Management Systems (A-BPMS): a new class of platforms that integrate autonomy, reasoning, and learning into process management and execution. The paper contends that such systems must support a continuum of processes, spanning from human-driven to fully autonomous, thus redefining the boundaries of process automation and governance.
В умовах воєнної невизначеності та економічної дестабілізації особливої актуальності набувають питання ефективного фінансового забезпечення діяльності підприємств як ключового чинника їх стійкості та відновлення. Визначальним є пошук нових інструментів мобілізації фінансових ресурсів, що сприятимуть післявоєнному розвитку економіки України. Метою статті є поглиблення теоретичних засад і узагальнення практичних аспектів фінансового забезпечення функціонування та розвитку підприємств України з урахуванням впливу воєнних ризиків і нестабільності зовнішнього середовища. У роботі використано комплексний науковий підхід, що поєднує теоретичне узагальнення, системний, порівняльний, структурно-динамічний аналіз. Дослідження базується на статистичних даних за 2013–2024 рр., що дало змогу простежити трансформації у складі джерел фінансування підприємств та оцінити ефективність механізмів фінансового забезпечення. Теоретичне значення роботи полягає у систематизації наукових підходів до визначення сутності поняття «фінансове забезпечення підприємства» та запропоновано власне трактування даної категорії як інтегрованої системи організаційно-економічних, правових, фінансово-управлінських і контрольно-аналітичних механізмів. У ході дослідження здійснено оцінювання структури джерел фінансування підприємств України; виявлено домінування короткострокових зобов’язань і недостатність власних та довгострокових ресурсів. Охарактеризовано трансформацію механізму фінансового забезпечення в умовах війни; систематизовано джерела фінансування у довоєнний, воєнний і повоєнний періоди. Обґрунтовано стратегічні напрями підвищення ефективності фінансового забезпечення діяльності суб’єктів господарювання. Оригінальність дослідження визначається інтеграцією макро- і мікрорівневих аспектів фінансового забезпечення та розробленням адаптивного механізму, що враховує особливості воєнної економіки. Практична цінність полягає у можливості використання запропонованих рекомендацій при формуванні фінансових стратегій підприємств. Подальші дослідження доцільно зосередити на кількісному моделюванні впливу державних і міжнародних джерел фінансування на економічне відновлення підприємств.
Economics as a science, Business records management
Процеси глобалізації та інтеграції, зокрема обмін технологіями, досвідом та фахівцями, поєднання внутрішнього потенціалу країни та можливостей глобального середовища не оминули і сферу освіти. У цьому аспекті освіта набуває важливого значення для забезпечення успішних інтеграційних процесів, що призводить, своєю чергою, до змін в системі освіти. Метою дослідження є вивчення процесів інтернаціоналізації вищої освіти з позиції теорії зацікавлених сторін та розроблення методичних рекомендацій щодо оцінювання стейкхолдерів закладу вищої освіти (ЗВО). У дослідженні застосовано поєднання історичного, гносеологічного, порівняльного та концептуального аналізів інтернаціоналізації вищої освіти, що дозволило розвинути концепцію інтернаціоналізації вищої освіти з врахуванням теорії стейкхолдерів та запропонувати методичний підхід до оцінювання стейкхолдерів інтернаціоналізації ЗВО. На основі історичного аналізу з’ясовано еволюцію ЗВО з позиції теорії стейкхолдерів, порівняльний аналіз класифікацій стейкхолдерів дозволив сформувати перелік зацікавлених сторін в інтернаціоналізації ЗВО та підібрати критерії для їх оцінювання. У роботі вивчено підходи до розуміння і класифікації стейкхолдерів у вищій освіті, що дозволило ідентифікувати зацікавлених сторін в інтернаціоналізації ЗВО. Досліджено еволюцію ЗВО з позиції теорії стейкхолдерів, що дозволило виокремити кожне покоління університетів, їх характеристику та показати зміну у ключових стейкхолдерах. Запропоновано розглядати сучасний ЗВО як університет зацікавлених сторін. Розглянуто процес залучення стейкхолдерів як послідовність ідентифікації, картування/аналізу, визначення пріоритетів, формування каналів комунікації, врахування потреб та інтересів, розробка стратегії залучення. Розроблено матрицю критеріїв ідентифікації стейкхолдерів для подальшого їх картографування та визначення стратегії взаємодії. Теоретичне значення дослідження полягає у розвитку концепції інтернаціоналізації ЗВО на основі теорії стейкхолдерів. Практична цінність проявляється через можливість застосування запропонованої матриці критеріїв для ідентифікації зацікавлених сторін інтернаціоналізації ЗВО та визначення характеру їх впливу. Наукова новизна полягає у розвитку концептуальних засад та прикладних аспектів інтернаціоналізації ЗВО з врахуванням зацікавлених осіб. Подальші дослідження доцільно спрямувати на вивчення стейкхолдерів інтернаціоналізації вітчизняних ЗВО, виявлення характеру їх впливу на процеси міжнародного розвитку ЗВО, розробити стратегію взаємодії ЗВО із ключовими зацікавленими сторонами.
Economics as a science, Business records management
This study investigates the impact of learning organization principles on the performance and quality of business operations within organizations in Bosnia and Herzegovina. The research aims to identify key principles of learning organizations that significantly influence perceived business performance and quality of organizational operations, and to evaluate the extent to which organizations in Bosnia and Herzegovina can be considered learning organizations. A quantitative research approach was employed, utilizing a survey method to collect data from 154 employees who are representatives of Bosnian and Herzegovinian companies across various industries. The survey, distributed via Google Forms, measured six dimensions of learning organizations—systems thinking, shared vision, team learning and collaboration, leadership and employee empowerment, organizational culture, and learning environment—alongside four dimensions of business performance and quality—financial performance, internal processes, customer service, and learning, growth, and innovation. Descriptive statistics and regression analysis were used to analyze the data. The results revealed that shared vision, leadership and empowerment, organizational culture, and learning environment significantly and positively influence business performance and quality. However, systems thinking and team collaboration did not show statistically significant effects. The findings suggest that fostering a shared vision, empowering leadership, a supportive organizational culture, and a conducive learning environment are critical for enhancing organizational performance and quality. These insights provide valuable implications for organizations aiming to adopt learning organization principles to improve their business outcomes.
Economic theory. Demography, Business records management
Sandra Coello Suarez, V. Sanchez Padilla, Ronald Ponguillo-Intriago
et al.
Parameter monitoring and control systems are crucial in the industry as they enable automation processes that improve productivity and resource optimization. These improvements also help to manage environmental factors and the complex interactions between multiple inputs and outputs required for production management. This paper proposes an automation system for broiler management based on a simulation scenario that involves sensor networks and embedded systems. The aim is to create a transmission network for monitoring and controlling broiler temperature and feeding using the Internet of Things (IoT), complemented by a dashboard and a cloud-based service database to track improvements in broiler management. We look forward this work will serve as a guide for stakeholders and entrepreneurs in the animal production industry, fostering sustainable development through simple and cost-effective automation solutions. The goal is for them to scale and integrate these recommendations into their existing operations, leading to more efficient decision-making at the management level.
John Okoth Oraw, Dr. Eliseba Maseh Yego, Japhet Otike
Small and Medium Enterprises are crucial to Kenya's economic development and expansion. Keeping track of company documents is substantial for the success of these enterprises. However, most of the businesses in Nairobi County are run without proper record keeping, leading to the failure of more than sixty percent of them. The aim of this study was to investigate records management practices among SMEs in Nairobi with a view to proposing appropriate records management strategies that would contribute to the growth of the SMEs. In order to address this purpose, the following objectives guided the research: to establish the value attached to records by the owners and employees of the SMEs; to determine how business records are managed from creation to disposition by the SMEs; to assess how the business records management practices adopted affect the growth of the SMEs. The study was anchored on the Records Continuum Model and the decision usefulness theory. The study adopted a pragmatic research paradigm and a mixed methods research approach. The research design was a concurrent triangulation design. The target population of the study was 278, which comprised of the owners and one employee in 133 registered SMEs operating in Nairobi Central Business District, six officers from Kenya National Chamber of Commerce and six officers from National Bureau of Statistics. A census approach was adopted, and hence, the whole population was included in the study. Primary data was gathered using questionnaires and key informant interviews. Questionnaires were utilized to gather data from owners and employees, while a key informant interview guide was utilized to gather data from six officers from the Kenya National Chamber of Commerce and six officers from the National Bureau of Statistics. Quantitative data obtained through questionnaires were analyzed using descriptive statistics like percentages and frequencies, and the findings were displayed in tables, figures and charts. Qualitative data obtained through key informant interviews were analyzed thematically and presented in narrative descriptions. The research showed that the majority of SMEs in Nairobi CBD were not practising sound records management; there was a lack of appreciation of the importance of keeping business records, an absence of records management guidelines and policies, as well as enforcement mechanisms which undermined business performance in SMEs. The research concluded that SMEs in Nairobi County employ a balanced approach to record creation and management, combining electronic and manual methods. The best practices and strategies of records management positively contribute to the growth of the SMEs. The study recommends that the Kenya National Chamber of Commerce should organize and conduct a training program on appropriate record-keeping, and the Ministry of Investment, Trade, and Industry should think about enacting a law requiring records management for staff, managers and SME owners.
This paper analyzes the relation between bank profit performance and business models. Using a machine learning-based approach, we propose a methodological strategy in which balance sheet components' contributions to profitability are the identification instruments of business models. We apply this strategy to the European Union banking system from 1997 to 2021. Our main findings indicate that the standard retail-oriented business model is the profile that performs best in terms of profitability, whereas adopting a non-specialized business profile is a strategic decision that leads to poor profitability. Additionally, our findings suggest that the effect of high capital ratios on profitability depends on the business profile. The contributions of business models to profitability decreased during the Great Recession. Although the situation showed signs of improvement afterward, the European Union banking system's ability to yield returns is still problematic in the post-crisis period, even for the best-performing group.
This study investigates the impact of Hofstede's cultural dimensions on abnormal core earnings management in multiple national cultural contexts. We employ an Ordinary Least Squares (OLS) regression model with abnormal core earnings as the dependent variable. The independent variables analyzed include Hofstede's dimensions: Power Distance Index (PDI), Individualism (IDV), Masculinity (MAS), and Uncertainty Avoidance Index (UAI). Our findings reveal that individualism is positively associated with abnormal core earnings, suggesting that cultures characterized by high individualism may encourage practices that inflate earnings due to the prominence of personal achievement and rewards. In contrast, masculinity negatively correlates with abnormal core earnings, indicating that the risk-taking attributes associated with masculine cultures may deter earnings management. Interestingly, uncertainty avoidance is positively linked to abnormal core earnings, supporting the notion that managers tend to engage more in earnings management to minimize fluctuations in financial reports in cultures with high uncertainty avoidance. The relationship between power distance and abnormal core earnings is found to be non-significant, indicating no substantial effect in this context. These findings contribute to the literature on cultural influences in financial reporting, providing valuable insights for policymakers and multinational firms concerning the cultural contexts within which financial decisions and reporting occur.
Given the continuous global degradation of the Earth's ecosystem due to unsustainable human activity, it is increasingly important for enterprises to evaluate the effects they have on the environment. Consequently, assessing the impact of business processes on sustainability is becoming an important consideration in the discipline of Business Process Management (BPM). However, existing practical approaches that aim at a sustainability-oriented analysis of business processes provide only a limited perspective on the environmental impact caused. Further, they provide no clear and practically applicable mechanism for sustainability-driven process analysis and re-design. Following a design science methodology, we here propose and study SOPA, a framework for sustainability-oriented process analysis and re-design. SOPA extends the BPM life cycle by use of Life Cycle Assessment (LCA) for sustainability analysis in combination with Activity-based Costing (ABC). We evaluate SOPA and its usefulness with a case study, by means of an implementation to support the approach, thereby also illustrating the practical applicability of this work.
Стаття присвячена дослідженню процесу постачання, який є складною і складноорганізованою діяльністю, що включає в себе придбання товарів, матеріалів і послуг для задоволення потреб підприємства. Мета статті передбачає дослідження ролі обліку в процесі постачання. Доведено, що облік постачання дозволяє забезпечити належний контроль над поповненням товарно-матеріальних цінностей на складах, зберіганням і забезпеченням їх безперебійної господарської діяльності. Ефективне постачання товарів та матеріалів є важливим чинником успіху підприємства і дозволяє забезпечити його конкурентоспроможність на ринку. Запропоновані шляхи покращення обліку в процесі постачання. Серед пропозицій: автоматизація системи обліку процесу постачання; проведення як моніторингу забезпеченості запасів на підприємства так і моніторингу постачальників з точки зору якості, ціни та доставки ними матеріальних цінностей. Для стабільної роботи підприємства запропоновано укладання довгострокових контрактів та проведення регулярного аналізу та оцінки ефективності системи постачання. Вказано на значення аналітичного обліку для здійснення ефективного процесу постачання.
Economics as a science, Business records management
Alicia Martin-Navarro, Maria Paula Lechuga Sancho, Jose Aurelio Medina-Garrido
Business Process Management Systems (BPMS) represent a technology that automates business processes, connecting users to their tasks. There are many business processes within the port activity that can be improved through the use of more efficient technologies and BPMS in particular, which can help to coordinate and automate critical processes such as cargo manifests, customs declaration the management of scales, or dangerous goods, traditionally supported by EDI technologies. These technologies could be integrated with BPMS, modernizing port logistics management. The aim of this work is to demonstrate, through a systematic analysis of the literature, the state of the art in BPMS research in the port industry. For this, a systematic review of the literature of the last ten years was carried out. The works generated by the search were subsequently analysed and filtered. After the investigation, it is discovered that the relationship between BPMS and the port sector is practically non-existent which represents an important gap to be covered and a future line of research.
This paper investigates the "Exploitation Business" model, which capitalizes on information asymmetry to exploit vulnerable populations. It focuses on businesses targeting non-experts or fraudsters who capitalize on information asymmetry to sell their products or services to desperate individuals. This phenomenon, also described as "profit-making activities based on informational exploitation," thrives on individuals' limited access to information, lack of expertise, and Fear of Missing Out (FOMO). The recent advancement of social media and the rising trend of fandom business have accelerated the proliferation of such exploitation business models. Discussions on the empowerment and exploitation of fans in the digital media era present a restructuring of relationships between fans and media creators, highlighting the necessity of not overlooking the exploitation of fans' free labor. This paper analyzes the various facets and impacts of exploitation business models, enriched by real-world examples from sectors like cryptocurrency and GenAI, thereby discussing their social, economic, and ethical implications. Moreover, through theoretical backgrounds and research, it explores similar themes like existing exploitation theories, commercial exploitation, and financial exploitation to gain a deeper understanding of the "Exploitation Business" subject.
The implementation of a records management plan is an excellent approach to ensure small and medium-sized enterprises (SMEs) are sustained and continue to expand into huge or multi-national corporations. Maintaining records helps businesses in making better judgments and developing appropriate policies, resulting in enhanced effectiveness and efficiency. This will leverage means for tracking business progress and making appropriate decisions to expand the productive component of the economy. SMEs Business growth will help generate tax revenue for the government while also encouraging poverty reduction through tax transfers. We conducted a thorough investigation to determine the impact of each variable on business growth. For statistical analysis, a partial least squares structural equation modeling (PLS-SEM) methodology was applied. The results suggest that business records management and training have a positive indirect effect on business growth. However, the indirect effect of business records management policies insignificantly influences SMEs’ adoption of adequate record-keeping procedures, which harms business growth in Ghana. On the other hand, the total effect of the variables such as business records management training, business records management policies, and business records management positively impact business growth. Findings make a significant contribution to existing knowledge in the areas of record-keeping, management, and business growth. Business records management is an issue that requires more policy attention. This will business owners and managers strategically plan for new business directions based on data acquired. Proper record-keeping is necessary to satisfy end-users such as company directors, shareholders, external auditors, investors, creditors, and other interested parties. SMEs place a high value on business records management because of the impact it has on their long-term viability. The research outcomes provide a means for, and data on, business appraisal and management strategies.
Purpose This study aims to investigate the management of electronic records (e-records) in public universities in Malawi. Design/methodology/approach This study adopted a case study research design that made use of predominantly qualitative research methods. Data was collected at three study sites, namely, Mzuzu University, Malawi University of Science and Technology and the Malawi University of Business and Applied Sciences. A purposive sample of three officers per institution (and nine in total) comprising executive officers, deputy university registrar, records clerk, information and communication technology (ICT) directors and ICT manager was attained. The researcher personally conducted the interviews with the research subjects with the aid of interview guides. Observations were also done, whose findings were recorded in the observation protocols. The data collected was transcribed in MS Word, coded and analysed thematically. Findings This study concluded that e-records are at high risk in public universities in Malawi. Irrespective of this situation, this study found that there were some areas for e-records to potentially thrive in public universities in Malawi. Research limitations/implications This study covers three of the six public universities in Malawi. Although public universities in Malawi have similar governance structures, there are some noticeable differences that distinguish one institution from the other. It is, therefore, possible that findings made in this study may not completely represent the prevailing situation in all public universities. Originality/value Studies of this nature have not been done before in public universities in Malawi. It is, therefore, hoped that besides filling the existing knowledge gap, its findings will contribute to policy and practical interventions that will lead to efficiency of the universities involved.
Records are vital to the efficient and successful running of an organization, perhaps even more so than any other government activity. Despite the fact that the records management procedure is simpler to use, some businesses still fail to meet the record management requirement. They disregard the records management process since it provides no benefits to them. The effectiveness of record management in an organization is the subject of this research study. Organization of Statutory Bodies was being chosen as an organisation for a case study in this research. This research intends to analyse the factors that contribute to an effective records management programme in organisations, as well as the factors that contribute to an effective records management programme. The findings demonstrate that the three elements described in this study are related and mutually beneficial. In order to find a solution to this problem, further research into these concerns will be carried out.
Muaadh Mukred, Z. M. Yusof, Waleed Abdulkafi Al-Moallemi
et al.
In the modern world, the amount of information stored in modern technology has been exponentially increasing. Access to vast amounts of information has changed how governments, institutions, organizations, and individuals conduct their business and record keeping. The increased use of cloud computing in conjunction with information and communication technologies (ICT), office automation, and digitalization has altered how electronic records are generated. Organizations should embrace this emerging environment to ensure competent operations and regulatory compliance well into the future. The absence of framework makes it difficult to implement the Electronic Records Management System (ERMS). Thus, this study proposed a framework for ERMS implementation and identified the most critical factors that are related to the ERMS characteristics and cloud characteristics. The ERMS implementation will improve Yemeni public sector educational institution competency and such implementation will be facilitated by the proposed framework. The study uses the Technology Acceptance Model 3 (TAM3) to implement a cloud Electronic Records Management System (ERMS). In addition to that, the study used a quantitative approach method and distributed questionnaires to 350 academicians and managers in the Yemeni public education sector. Variable relationships were identified using Partial Least Square-Structural Equation Modelling (PLS-SEM) through a second-order analysis method. All the identified factors were found to be essential and have a significant relationship with the behavioral intention to implement ERMS. The findings also revealed that ERMS plays a substantial and vital role in the competency of educational organizations. In other words, the study results demonstrated the importance of ERMS and Cloud dimension to ERMS implementation as well as the significant effect of ERMS implementation on public sector educational competency. These findings of the study have the potential to assist in shaping the direction of theory and empirical studies concerning the ERMS, particularly in its implementation to support the competency of educational institutions.
Strongly hit by the pandemic crisis, the hotel industry needs a comeback.
After a long period of pandemic, hoteliers are forced to identify new ways to reinvent
their business. Many hotels were put up against the wall, taking into account the fact
that a serious component of income were the restaurants that were often included in the
accommodation package, there was practically the meal supplement. As the return of
tourism is still being questioned, hotel representatives need to understand that people
need safety and hygiene, which requires increased attention to gain confidence. One
way to recover can be Revenue Management strategies adapted to crisis or post-crisis
situations. In the following we propose four types of Revenue Management strategies in
order to diminish the effects of the pandemic crisis.
Economics as a science, Business records management
Muhammad Ahmer Raza, Shireen Aziz , Misbah Noreen
et al.
Artificial Intelligence (AI) emerged as an intervention for data and number-related problems. This breakthrough has led to several technological advancements in virtually all fields from engineering to architecture, education, accounting, business, health, and so on. AI has come a long way in healthcare, having played significant roles in data and information storage and management – such as patient medical histories, medicine stocks, sale records, and so on; automated machines; software and computer applications like diagnostic tools such as MRI radiation technology, CT diagnosis and many more have all been created to aid and simplify healthcare measures. Inarguably, AI has revolutionized healthcare to be more effective and efficient and the pharmacy sector is not left out. During the past few years, a considerable amount of increasing interest in the uses of AI technology has been identified for analyzing as well as interpreting some important fields of pharmacy like drug discovery, dosage form designing, polypharmacology, and hospital pharmacy. Given the growing importance of AI, we wanted to create a comprehensive report which helps every practicing pharmacist understand the biggest breakthroughs which are assisted by the deployment of this field.