Hasil untuk "Personnel management. Employment management"

Arman Jaya, Aline R.O Satrianingsih, Nurlia E. Damayanti et al.

Orientation: Workplace inclusivity is increasingly prominent, yet Gen Z’s contribution to disability inclusion in small and medium enterprises (SMEs) within developing contexts remains underexplored. Research purpose: This study aimed to examine Gen Z employees’ perceptions of inclusivity, the influence of gender-awareness on fairness, and organisational strategies supporting workers with disabilities. Motivation for the study: Prior work prioritises large corporations and managerial views, overlooking generational differences and gender–disability intersections. Gaps are critical in Indonesia’s structural and cultural context. Research approach/design and method: A qualitative design was used across Pontianak, Palangka Raya, and Bandar Lampung, combining semi-structured interviews, open-ended surveys, and document analysis on workers with disability, peers without disability, mentors, managers, and human resource (HR) officers. Data were thematically analysed (Braun Clarke). Main findings: Gen Z acted as agents of adaptation, using digital tools, basic sign language, and teamwork to bridge communication and mobility barriers. Fairness was gendered: women often faced over-assistance; men were pushed towards hyper-independence. Organisational efforts (flexible scheduling, awareness training, mentorship) helped, but inaccessible infrastructure (e.g. lack of ramps or lifts) remained a major constraint. Practical/managerial implications: Institutionalise peer-level support, implement gender-sensitive HR practices, and prioritise infrastructural accessibility. Contribution/value-add: This study integrates generational and gender perspectives into disability inclusion, offering actionable guidance for SMEs in resource-constrained settings to move from symbolic compliance to systemic equity.

Tendency Beretu, Warren P. Charles

Orientation: The unemployment problem in South Africa has been explored from both supply and demand perspectives, but there is a gap in understanding industry expectations on graduate competence and market readiness. Research purpose: This study investigates a labour market-driven assessment strategy to evaluate the employability of Human Resource Management (HRM) graduates in South Africa. Motivation for the study: The study aims to ensure that graduate assessments align with industry needs, enhancing employability through industry-based methods. Research approach/design and method: A case study design was used, selecting a university offering HRM qualifications and 196 employed HRM graduates. Supervisors of these graduates provided feedback on the alignment between university assessments and graduate performance. The study used a pragmatic approach, incorporating both qualitative and quantitative data collection. Main findings: The data from 196 supervisors revealed eight key themes: assessments were seen as inappropriate, lacking industry focus, too general and needing industry collaboration. Respondents also suggested industry responsibility in assessments, linking students to industry, emphasising solutions to industry challenges, and calling for industry-based standards. Most respondents viewed current assessments as inaccurate indicators of graduate capabilities. Practical/managerial implications: The study recommends adopting an industry-centric assessment approach to improve graduate assessments. This alignment could enhance graduate fitness for employment and the value they add to the industry. Contribution/value-add: This study helps to align university assessments with industry expectations, increasing HRM graduates’ employability and ensuring assessments reflect the capabilities needed in the labour market.

Amanda Erasmus, Elrie Oosthuysen

Orientation: Transforming public service delivery is crucial for the South African government. Emotional labour (EL), managing emotions during client interactions, is essential in service centres. Research purpose: This study examined the relationship between EL, burnout and work engagement (WE) amongst service centre employees in a South African government organisation. Motivation for the study: South African government organisations, as sole service providers, require employees to deliver ‘service with a smile’. This increases mental workload and job stressors, leading to negative responses among service centre employees. Research approach/design and method: Cross-sectional, correlational and nonexperimental quantitative research design was used. The sample consisted of service centre employees in a government organisation. Main findings: The main findings indicated a positive correlation between EL and burnout, a negative correlation between burnout and work engagement and a negative correlation between EL and work engagement. These findings imply that higher EL leads to increased burnout, and reduces work engagement levels. Practical/managerial implications: Training on emotional regulation techniques could assist employees with effective emotional management, thereby reducing the negative impact of surface acting on mental well-being. Additionally, it is recommended that the organisation should focus on person–environment fit and personality traits during recruitment to minimise emotional dissonance and burnout amongst employees. Contribution/value-add: This study is the first of its kind in the South African government organisation and provides insight into the relationship between EL, burnout and work engagement of client service employees.

Nkosinathi G. Masuku, Elriza Esterhuyzen, Mpolokeng G. Ramajoe

Orientation: Employee engagement and job satisfaction are crucial for the efficiency and sustainability of public-sector organisations. Research purpose: This study investigated the factors that influence employee engagement and job satisfaction among administrative employees in an eMalahleni local municipality. Motivation for the study: Administrative employees are critical for the effective functioning of local municipalities. However, limited research has explored the factors that influence engagement and satisfaction within the eMalahleni local municipality. Research approach/design and method: A quantitative cross-sectional research design was employed, using a structured questionnaire distributed to 184 administrative employees. Descriptive and inferential statistical analysis, including a confirmatory factor analysis, were used to analyse the data. A response rate of 100% was achieved. Main findings: This study revealed moderate levels of engagement and satisfaction with leadership, learning and development opportunities and organisational support identified as key influencers. Practical/managerial implications: Organisations are encouraged to prioritise leadership effectiveness, investment in professional development opportunities and enhancement of the work environment, all of which play a crucial role in increasing employee engagement and satisfaction. For municipal governments sectors, prioritising these areas can lead to higher retention rates, improved performance and greater organisational commitment among staff. Contribution/value-add: This study contributes to the understanding of employee engagement and satisfaction in the public sector by providing insights relevant at the local government level.

Jibin Baby, Dae-Young Kim

The integration of farm-raised foods plays a pivotal role in elevating the attractiveness and long-term sustainability of agritourism destinations. These locally sourced culinary offerings not only provide economic opportunities and environmental benefits but also enhance the authenticity of the visitor experience, contributing to the vitality and resilience of rural communities. This study explores how three quality dimensions of farm-raised foods (atmospherics, service quality, food quality) shape visitors’ behavioral intentions. Furthermore, it examines the mediating role of visitors’ perceptions of farm-raised foods in this relationship. Drawing on data collected from 615 agritourism visitors using a quantitative approach and a structured survey instrument, the results indicate that all three quality dimensions significantly influence behavioral intentions, highlighting the importance of how the farm-raised foods are presented and interpreted. Furthermore, visitors’ perceptions of farm-raised foods significantly mediated the relationship between food quality and behavioral intentions. The findings underscore the need for agritourism operators to create immersive, high-quality food experiences that connect guests to local agriculture and culture. By emphasizing these dimensions, destination managers can enhance visitor satisfaction, build brand loyalty, and promote more sustainable rural tourism development. This research provides practical insights for strengthening agritourism strategies while supporting broader goals of sustainability and community enrichment.

Marta Nowak, Beata Sadowska

Purpose: The paper aims to identify the advancement of the human resource control-ling (human resource management control) concept in State Forests National Forests Holding (Pol. Lasy Państwowe – LP) and define the directions of its development and application.Methodology/approach: Triangulation of research methods and data was performed. Quantitative and qualitative approaches were used. Secondary sources were analyzed, quantitative primary research was conducted (survey method), and as a result of analyzing the observed phenomena, the results were synthesized. Guidelines for LP are presented (map of personnel controlling), and further research directions are indicated. Graphical presentations of data are used.Findings: The State Forests incur high administrative costs, particularly regarding human resource management costs. State Forests’ human resources are characterized by a unique character (forestry services). Human resource controlling is neither known nor used in State Forests, although some controlling tasks are performed. State Forests rarely analyze the employment structure or operational human resource budgets, and they rarely measure performance or analyze the indicators for human resource management policy. State Forests National Forests Holding is not currently ready to implement human resource controlling. Practical implications: We recommend: (1) Implementing human resource controlling in State Forests in a hierarchical and processual setting, (2) Creating the position of controller from the macro level (General Directorate of State Forests) to the micro level (Forest District). We have developed a general scheme for implementing human re-source controlling in a forest district that comprises five fundamental stages, which we explain briefly. We have developed our own map of the human resource-controlling implementation process.Originality/value: This is the first study in Poland on the status of implementing personnel controlling in LP, and it expands knowledge on the implementation of personnel controlling in non-profit public entities. Based on the identified gaps, our own model for implementing personnel controlling in LP is proposed.

Editoial Office

No abstract available.

Sumari O'Neil, Nadia J. Davel, Natasja Holtzhausen

Orientation: Learnerships has been operationalised in South Africa as part of the National Skills Development Strategy (NSDS). The success of a learnership programme is influenced by stakeholder involvement. Research purpose: This study set out to explore the value of learnerships from an organisational stakeholder point of view. Motivation for the study: The stakeholder theory perspective posits the importance of stakeholders buy-in and involvement in learnership implementation. Research approach/design and method: Semi-structured interviews with three key stakeholders in a specific learnership programme were conducted in 2020. Data were analysed by means of thematic analysis using Atlas.ti 8.1. Main findings: Although the primary objective of learnerships is to develop vocational skills, the organisation and even larger community also reap benefits from hosting a learnership. These benefits include lower recruitment costs, capacity building with employees that understands the culture of the organisation, simplified onboarding, and community involvement. Practical/managerial implications: Skills development in the learnerships is largely facilitated by means of social and informal learning. Although formal training opportunities are an important part of learnership, it should be designed to include interaction and collaboration with employees in the organisation. Contribution/value added: Skills development as operationalised in the NSDS is part of the learner benefit of the learnership programme in South Africa. This article highlights how external stakeholders can reap greater benefits in terms of capacity building if the learners are engaged in meaningful organisational contribution.

Amanda Deacon, Jordan Moore, Deborah Powell

Intense competition for talent has led to increased organizational focus on improving how applicants perceive and respond to selection tools. Because of the recent increased use of technology in selection, we tested whether modifying aspects of videoconference interviews could improve applicant reactions. We tested two interventions—structured rapport building and question provision—with 205 applicants applying for a research assistant position. Applicants were randomly assigned to either an experimental condition (rapport or question provision) or the control condition and participated in a structured videoconference interview, followed by a survey. Structured rapport building had no significant effect on applicant reactions. However, question provision improved applicants’ perceptions of overall fairness and chance to perform—but not their reported anxiety, relative to the control condition. Question provision appears to be a simple and cost-effective intervention that could be used in a structured videoconference interview context to help to improve the applicant reactions.

Pilar Jiménez-Medina, José Miguel Navarro-Azorín, Clara Cubillas-Para et al.

In times of COVID-19, trust in safety and security measures in the hospitality industry has become a key variable for destination management and recovery; but what are the main measures that should be applied to ensure visitors’ confidence? This paper seeks to understand and identify the main tools proving efficient in ensuring the return of visitors. With this aim, the perception of tourists visiting the Region of Murcia (Spain) during 2021 is analyzed. Main results state that the adoption of anti-COVID measures by establishments positively influences user’s satisfaction and their intention to repeat. Moreover, disinfection and hygienic measures along with capacity restrictions are identified as the preferred measures. Visitors were also asked about how new technology measures recently developed by the industry could influence their intention to return. Results show that those aimed at monitoring air quality and cleaning and disinfection of spaces are crucial. These findings contribute relevant recommendations for the hospitality industry and destination managers in a post-COVID horizon.

Lungile Z. Gama, Emmanuel I. Edoun

Orientation: Research on the existence of the relationship between the GTPs and TM has been necessitated by the significant organisational resources invested in the administration of GTPs. Withal, the valueof GTPs to an organisation’s TM initiatives needs to be ascertained because both variables are applied to ensurethat future staffing requirements are met. Research purpose: The aim of this study was to assess the relationship between the graduate trainee program (GTP) and talent management (TM) in corporate organisations in Eswatini. Motivation for the study: Corporates need toexplore administering GTPs as structured processes such as workplace training and development programs so that they significantly contribute to TM. Research approach/design and method: A quantitative explanatory design was applied to carry out the study.The population was five corporate organisations in Eswatini that administer GTPs. The respondents weregraduate trainees (GTs),who met all the requirements prescribed by the inclusion criteria. Main findings: While the results indicated a null hypothesis in the relationship between GTPs and TM a strong correlation was found. The conclusion drawn is that the strong correlation (r = 0.511), between GTPs and TM, is attributed to the lack of integration and the parallel and independent administration of GTPs to TM, which invalidated a link between the two variables. Practical/managerial implications: The value to be derived by corporates administering GTPs may be elusive if the relationship between GTPs and TM remains unexplored. Contribution/value-add: Corporate organisationswill administer GTPs as effective management tools applied to ensure TM.

Edmund Kussumawara, Retno Hidayati

The growth of the tourism industry in Indonesia is on the rise, one of which is the growth of event organizers in various regions in Indonesia. However, the event organizer has the problems faced such as market competition, causing decreased income, which then results in not achieving sales targets and reducing the value of the company's assets over time. On the other hand, event organizers are required to be responsive to changes that occur in the market and are able to meet consumer demand. This study aimed the effect of supply chain agility and flexibility towards the firm performance with supply chain performance as a mediator. In this study, supply chain agility and flexibility as independent variable, supply chain performance as intervening variable, and firms performance as dependent variable.The population in this study are event organizers who were members of the Association of Indonesian Exhibition Companies (ASPERAPI) totaling 632. This study used a sample of 150 respondents through a questionnaire. All of them are event organizers who work on the government and BUMN sectors.This study tested by structural equation modeling (SEM). Which was later on developed into a theoritical model and procesed by a computing program AMOS 24.0. based on the result, the theoritical model has achived the cut off value of goodness of fit as follows, Chi-square = 67.509; probability = 0.236; CMIN / DF = 1.125; GFI = 0.931; AGFI = 0.896; TLI = 0.984; CFI = 0.988 RMSEA = 0.031, and degree of freedom (DF) = 60. Based on the results obtained, the model is declared feasible to use. The results of hypothesis testing show that supply chain performance has a positive effect on firm performance (0.54), supply chain agility does not affect firm performance (0.18), supply chain flexibility has a positive effect on firm performance (0.31), supply chain agility has a positive effect on supply chain performance (0.30), supply chain flexibility has a positive effect on supply chain performance (0.54).

Larysa Otroshchenko

Актуальність. Людський капітал є визначним чинником конкурентоздатності країни. Це утверджує вирішальну роль освіти в піднесенні економічного та соціального добробуту країни. Реформування вітчизняної системи вищої освіти здійснюється у напрямі забезпечення нового освітнього менеджменту й управління вищими навчальними закладами та фінансування наукової діяльності. Досвід Німеччини як країни з однією із кращих у світі системою вищої освіти в цьому питанні становить для нас неабиякий інтерес. Мета і методи. На основі вивчення наукових праць німецьких, українських і російських науковців визначити головні чинники ефективності менеджменту вищої освіти Німеччини з метою подальшого творчого використання прогресивних ідей німецького досвіду в галузі вищої освіти України. Методи дослідження – порівняльний аналіз і синтез для визначення змісту реформування освітнього менеджменту у вищій освіті Німеччини; конкретизація, узагальнення й систематизація наукових концепцій із досліджуваної проблеми для визначення сутності структурних реформ і реформ у галузі освітнього менеджменту та фінансування вишів Німеччини. Результати. Результатом дослідження стало окреслення головних зовнішніх і внутрішніх чинників ефективності освітнього менеджменту Німеччини. Висновки та обговорення. Наукова новизна полягає у визначенні головних внутрішніх і зовнішніх чинників ефективності менеджменту вищої освіти Німеччини. Практичне значення одержаних результатів виявляється в можливості використання передових ідей німецького досвіду в реформуванні вітчизняного освітнього менеджменту.

Janine Victor, Crystal Hoole

Orientation: In volatile and competitive business environments, organisations are faced with challenges to retain talented workers. Employees are increasingly leaving their jobs for a number of reasons, one of them being a perceived lack of adequate reward practices. Consequently, this has impacted on employee work engagement and confidence and trust in organisations. Research purpose: The study sought to determine whether there is a relationship between rewards, trust and engagement, as well as whether rewards are able to predict trust and engagement in the South African workplace. Motivation for the study: Organisations can no longer solely rely on extrinsic rewards to retain talent. Companies must draw on both extrinsic and intrinsic reward strategies to improve retention levels through endorsing higher levels of workplace trust and work engagement levels. Research design, approach and method: A quantitative, exploratory and cross-sectional research design was utilised. Non-probability sampling using questionnaires consisting of scales from the Job Satisfaction Survey, Intrinsic Motivation Inventory, Psychological Meaningfulness Scale, Basic Needs at Work Scale, Workplace Trust Survey and Utrecht Work Engagement Scale were administered to a sample (N = 251) of South African employees in various industries within the Gauteng region. Main findings: Results indicated that there is a moderate-to-strong positive relationship between the three constructs, and that rewards are able to predict trust and engagement. Practical and managerial implications: The findings provide insight for behavioural practitioners to potentially draw upon when improving talent management strategies. Both extrinsic and intrinsic rewards are important factors in keeping employees engaged and ultimately retaining them. Contribution: The study provided insight into the influence that organisational rewards may have on workplace trust, work engagement and retaining employees. Findings contribute towards improving talent management strategies.

Aída Sáez Más, José P. García-Sabater, Joan Morant Llorca et al.

This paper presents a simulation model that has been created to support decision-making during the layout redesign of an engine and transmission assembly plant in the automotive sector. The plant requires a new layout and supply logistic due to an increase in its complexity and daily production. Discrete event simulation has been used to validate an initial proposal and to propose different what-if scenarios of layout and operations management systems. These scenarios will be evaluated regarding materials flow generated throughout the plants. The main focus of the decision process was focused on safety issues related to the material handling. The simulation model and its description have been done according to the methodology proposed in Sáez Más, García Sabater, Morant Llorca, y Maheut (2016), where the simulation model is focus as a 4-layer architecture (network, logic, database and visual reality). The achieved model is very flexible and modular, and it allows to save modelling time because of the parameterize of different combinations in layout and operations management.

Grubor Aleksandar, Đokić Nenad

Within the effects of integrated marketing communications it is possible, in addition to economic effects, to identify communication effects, which primarily relate to the image - of products, companies, but also of entire countries. It is the intensification of the activities of national branding that features as one of the approaches in the context of the efforts towards improving national competitiveness, where branding of one country is not necessarily oriented only to other countries' auditoriums but also to the auditorium within the country itself. The aim of these activities is to increase the consumption of products from a country that implement them. However, there are authors who suggest that for the existence of preferences towards a product originating from a certain product-specific country image is more significant than the overall image of the country, while it is even possible for a negative general image of a country and positive product-specific country image to exist in parallel at a certain market. At the same time, within the model of the 'hierarchy of effects' which refers to the effects of integrated marketing communications, the existence of preferences for specific product precedes the behavioral phase. Bearing all this in mind, the subject of this paper is to explore the food product-specific image of Serbia (among the domestic auditorium) related to several food categories. In addition to measuring the level of the image, the paper researches image perception in the context of socio-demographic characteristics of the respondents, as well as its impact on the frequency of consumption of domestic brands. The survey was conducted in December 2015 on a convenience sample of 100 respondents from the North and the South Bačka Districts.

Parajka Branislav

This paper is focused on hypothesis that small businesses identified as a micro accounting entities by the national accounting regulation in The Slovak Republic choose to present its annual financial statements in simplified form rather than in the full format reporting available for all accounting entities. Since 1 January 2014 business accounting entities keeping accounts in the double-entry bookkeeping system meeting certain size criteria qualified as micro accounting entities can choose to use simplified accounting procedures and to present more simple set of forms for annual financial statements. This hypothesis will be tested on data obtained from the Registry of financial statements provided by The Ministry of Finance of The Slovak Republic. Results will provide answers as to whether an introduction of simplified accounting procedures and more simple forms for annual financial statements was accepted by businesses or not.

Kuklytė Jūratė, Vveinhardt Jolita

This empirical study analyses current conceptions regarding the social business model in Lithuania. Social businesses seek to maximize social welfare by applying business practices that recover costs and pass profits to customers, who benefit from low prices, adequate services and better access to social amenities. A hybrid social business model is one in which the main goal is to maximize economic value and explore international markets by the use of partnerships and social profit. Modern businesses engage to create socio-economic value for society by solving social problems; therefore, the objects of social business models are analysed. Our results advance the understanding of adoption of best practices related to social business models in Lithuania and determine the recipients of the benefits accrued.

Zubović Jovan, Ljumović Isidora, Pavlović Dejana

The purpose of this paper is to present the basic characteristics of the medium-sized enterprises in Serbia with emphasis on the employment in this sector. Numerous studies point out that the role of SMEs is extremely important in the national economy. It is obvious that there are numerous analyses and discussions about the segment of SMEs. However, little attention is given to medium-sized enterprises only. In Serbia, detailed analysis of their basis characteristics is missing. Having in mind that medium-sized enterprises have a great potential to create new jobs as well as contribute to economic revival, it is understandable why we have decided to analyse this segment. Using the statistical data from Serbia Business Registry Agency we have managed to classify medium-sized enterprises according to registered activity and statistical region. The results show unsatisfactory regional and sectoral distribution that does not indicate good prospects for the development of medium-sized enterprises. This paper could be considered, to a certain extent, as a tool policy makers can use in the process of creating environment that would stimulate development and better prospects of medium-sized enterprises and their employees.

B. Bai, V. Buvaneshwaran