This study explores perceptions of managers who use AI-assisted writing for workplace communication tasks. Prior scholarship has established the professionalism of the text of AI-generated workplace writing, but perceptions of message senders who use AI have not previously been explored. To capture professionals’ perceptions of email authorship, a survey was conducted of 1,100 working professionals. In a two (directionality of communication) by four (levels of AI assistance) study, respondents were asked to evaluate the authorship of an AI-assisted message congratulating a team for meeting goals and setting new objectives. The results suggest that, despite positive impressions of professionalism in AI-assisted writing, managers who use AI for routine communication tasks put their trustworthiness at risk when using medium- to high-levels of AI assistance, as respondents in these conditions begin to question the authorship, confidence, caring, sincerity, and ability of senders. These results contribute to ongoing research into the effectiveness of AI-mediated interpersonal workplace communication by suggesting parameters for practical use and directions for future research.
Albena Björck, Béatrice Vogel, Carlo Pugnetti
et al.
The purpose of this paper is to explore the complex nature of cyber crisis readiness and the process and mechanisms to develop and sustain it in organizations. The authors utilized qualitative research methods and followed an abductive approach. The data were collected through in-depth semi-structured interviews with cyber experts and managers and corporate data analysis from small to large Swiss companies in five data-sensitive industries, ranging from telecommunications to insurance. The data were organized according to the contextual framework developed in the study, and the emerging codes and categories were compared with existing frameworks. The paper provides an empirical insight into the understanding and practice of crisis readiness in cyber risk and crisis context. The findings are organized in three parts: First, cyber crisis readiness is built upon structured preparedness, collaborative prevention and an adapting foresight mindset. Second, we uncover behavioral and communication microfoundations and practice-level routines through which organizations internalize readiness. Third, we identify cyber crisis leadership as a relational and adaptive capability critical for fostering cyber crisis readiness. This study’s qualitative approach provides rich insights but limits generalizability due to the small sample size and focus on Swiss organizations across select industries. The reliance on self-reported data from interviews may introduce bias, and the rapidly evolving nature of cyber threats means some findings could quickly become outdated. This study advances understanding of the behavioral, communicative and leadership aspects of cyber crisis readiness but has limitations that suggest future research directions. These include expanding beyond a small, expert sample to more diverse organizations, adopting longitudinal methods to capture evolving readiness and using observational approaches to study routines in action. Further inquiry is needed into informal and adaptive leadership in low-resource settings and the emotional and narrative dimensions of readiness and organizational adaptation to artificial intelligence (AI)-driven threats. Overall, future research should integrate behavioral, structural, and leadership perspectives to develop more dynamic, context-sensitive frameworks for cyber resilience in a fast-changing digital world. This study outlines key managerial actions to strengthen cyber crisis readiness. It emphasizes reframing cybersecurity as a shared organizational responsibility beyond information technology. Readiness requires not just technical measures but also adaptive behaviors, trust and psychological safety. Emotionally intelligent leadership and active executive involvement are vital to mobilize teams. Even with limited resources, firms can foster strong cyber cultures through creative routines. Managers must adapt to evolving threats, including AI risks and conduct post-crisis reviews to institutionalize learning. Readiness is a dynamic capability blending structure, behavior and foresight – requiring a mindset shift from compliance to resilience in today’s rapidly changing digital environment. The paper highlights the broader societal importance of advancing cyber readiness. By fostering collaborative prevention strategies and emphasizing leadership’s role in cultivating adaptive, inclusive cultures, organizations can mitigate cyber threats that transcend industries and borders. These efforts contribute to safeguarding critical infrastructure and sensitive data and ensuring business continuity, which are vital for societal stability. To our knowledge, this is the first study to explore cyber crisis readiness and the process of achieving it. It offers new insights into the behavioral, communicative, and leadership dimensions. Both managers and employees can benefit from these findings. The study demonstrates that cyber crisis readiness goes beyond technology and preparedness, and its success is based on emotional activation and behavioral change.
Cloud accounting has been shown to significantly boost productivity because it enables accountants in small and medium-sized businesses to give their clients high-quality financial reports and make arrangements regarding their financial matters. It also enables accountants to take advantage of budgetary advice and make quicker and better decisions, which improves overall money-related execution. This study assessed how cloud accounting affected SMEs' financial reporting capabilities. This study seeks to examine the impact of cloud accounting adoption on enhancing efficiency in financial reporting of SMEs. This study employs a qualitative research technique, incorporating a literature review and library research, to synthesize findings from prior studies, journals, and authoritative sources regarding the influence of cloud accounting systems on the efficiency of financial reporting of SMEs. The investigation indicates that cloud-based accounting systems diminish manual errors and data processing redundancy while enhancing the timeliness and transparency of financial reports. Furthermore, these systems provide remote access and real-time communication among stakeholders, hence improving decision-making and adherence to financial regulations. Nonetheless, problems including data privacy issues, implementation expenses, and the necessity for employee training are seen as essential variables influencing effective adoption. This study offers significant insights for practitioners, decision-makers, and scholars by emphasising the strategic importance of cloud accounting in contemporary financial management. It indicates that the right implementation of cloud accounting technology markedly improves the efficiency of financial reporting operations, hence bolstering organisational agility and financial integrity in a dynamic corporate context.
This study explores the prevalence and integration of Anglicisms in French and Quebec IT terminology, analysing the tension between global linguistic influences and local preservation efforts. Through a two-phase survey involving 68 French-speaking computer science students, the research assesses participants’ familiarity with official French IT terms recommended by FranceTerme and their preferences compared to English alternatives. Key terms, including courriel (email), hameçonnage (phishing), and vignette active (widget), are examined alongside their Quebec-coined counterparts to highlight regional linguistic variations. The findings reveal significant challenges in the adoption of French equivalents, largely stemming from the comparative appeal and communicative efficiency of English terms. However, successful integration of terms like télécharger (download) and pare-feu (firewall) underscores the importance of conceptual clarity and cultural resonance. This study provides valuable insights into the effectiveness of linguistic policies in maintaining linguistic identity within a rapidly evolving field. It calls for collaborative approaches to terminology standardisation across Francophone regions to balance linguistic preservation and practical communication, ensuring that official policies are evaluated not only in terms of linguistic outcomes but also their practical relevance in rapidly evolving fields.
Business communication. Including business report writing, business correspondence
This study captured the perspectives of 887 working adults to explore views of professionalism, authenticity, and effectiveness of AI-generated messages. With a 3 (message type) × 2 (disclosed vs. undisclosed) × 2 (ChatGPT-generated vs. Google-generated AI messages) design, professionals generally view AI-generated content favorably in all conditions. Across all messages, professionals consistently rated the AI-generated messages as professional, effective, efficient, confident, and direct. They rate sincerity and caring slightly lower in some disclosed conditions, particularly for ChatGPT-generated messages, suggesting the importance of tool selection when using generative AI for workplace writing. Those professionals who use AI more frequently for work are more likely to view AI-assisted writing as authentic, effective, and confidence-building. Implications for teaching business communication, including the need to address AI literacy, and suggestions for future research are provided.
This study aims to critically evaluate the COVID-19 and future post-COVID-19 impacts on office design, location and functioning with respect to government and community occupational health and safety expectations. It aims to assess how office efficiency and cost control agendas intersect with corporate social accountability.,Theoretically informed by governmentality and social accountability through action, it thematically examines research literature and Web-based professional and business reports. It undertakes a timely analysis of historical office trends and emerging practice discourse during the COVID-19 global pandemic's early phase.,COVID-19 has induced a transition to teleworking, impending office design and configuration reversals and office working protocol re-engineering. Management strategies reflect prioritisation choices between occupational health and safety versus financial returns. Beyond formal accountability reports, office management strategy and rationales will become physically observable and accountable to office staff and other parties.,Future research must determine the balance of office change strategies employed and their evident focus on occupational health and safety or cost control and financial returns. Further investigation can reveal the relationship between formal reporting and observed activities.,Organisations face strategic decisions concerning both their balancing of employee and public health and safety against capital expenditure and operation cost commitments to COVID-19 transmission prevention. They also face strategic accountability decisions as to the visibility and correspondence between their observable actions and their formal social responsibility reporting.,Organisations have continued scientific management office cost reduction strategies under the guise of innovative office designs. This historic trend will be tested by a pandemic, which calls for control of its spread, including radical changes to the office at potentially significant cost.,This paper presents one of few office studies in the accounting research literature, recognising it as central to contemporary organisational functioning and revealing the office cost control tradition as a challenge for employee and community health and safety.
Abstract Over the last thirty years, sustainability has become a growing concern in the fashion industry. While there is agreement among a growing range of actors regarding the need to engage with the social and environmental challenges created by the fashion industry, there is less consent regarding what sustainability entails. Although “sustainability” may be intuitively understood, it has different meanings, depending on how it is applied, and who it is applied by. Without a clear-cut definition, sustainability becomes subjective. In this context, there is a need for research at the intersection of brand-sustainability initiatives and their communication to consumers, who play a vital role in this transition. Drawing on a case study of the Swedish fashion industry, we explore how evolving industrial business models and emerging best practices are informed by a robust understanding of sustainability. We evaluate how brands communicate sustainability to consumers across three key sites: brand websites (including corporate social responsibility reports), social media platforms, and in-store campaigns. We found that not only do brands use a range of practices to define sustainability differently, but furthermore, these definitions vary depending on the context. Considering the industry’s ongoing history with greenwashing, it is vital to address and confront this issue head on. We argue that there is a need to determine what constitutes sustainability in the fashion industry and, in turn, hold businesses to that standard. As COVID-19 has only magnified and intensified these challenges, the article explores the implications of a more robust approach for both theory and practice.
E. Vilalta-Perdomo, Rosario Michel-Villarreal, Ricardo Thierry-Aguilera
Industry 4.0 is predicted to significantly transform the jobs and skill profiles of workers. Implications for higher education may involve dramatic changes in the demand for knowledge and skills. In response to this, a Challenge-Based Learning (CBL) intervention was designed with the aim of developing working skills for the future of work on undergraduate students by embedding the Industry 4.0 theme in the Operations Management curricula. The CBL intervention was implemented in two different academic terms at a UK university, and views from 302 undergraduate business students were captured using document analysis. The benefits are reported in terms of knowledge acquisition and the application and development of key desirable working abilities for the future. The results suggest that CBL increases students’ understanding of Industry 4.0 issues in real-life settings. It also provides an environment for soft-skills training for skills, including collaboration, communication, planning and problem-solving. This study provides a blueprint for the implementation of CBL in the Operations Management curricula. The study validates existing findings obtained from the application of CBL in other disciplines. Whilst the proposed CBL intervention might be easily replicated in business schools in the UK, the findings on students’ experiences might not be directly generalized to other contexts or disciplines.
This study aims to investigate how the English is used in the business workplace.. The researcher used a quantitative and descriptive qualitative method. The data used in this study are from open-ended questionnaire to the employees working in economics and business. The result reflects the workers’ learning experiences while learning English in the colleges show the several topic discussion they learnt such as Introduction, and general English, the topics about finance/ accounting material and financial reports, venture capital, stocks and bonds, which are usually useful when meetings with foreign principals or other employees and their supervisor, Writing, reading, discussion, communication, Vocabularies, Determination of the stock price index, Management, recruitment, accounting, financial statement, Learnt accounting using English books and also learnt about English conversation its very useful for my work, Vocabularies about accounts related to financial statements. In addition, another participant responded that English that is learned on campus and at work is very different. Not all English skills are applied in the respondent's workplace, only reading is used most often. In term of English needs in the workplace, the professionals need Speaking skills and English language terms according to work fields.
Contexte : le vendredi 15 octobre 2019, dans le cadre du séminaire « Commentaires numériques et organisations » organisé par l’IDETCOM, à l’Université Toulouse 1 Capitole, les étudiants du Master 2 Droit des Médias et du Master 2 Communication et Administration des Affaires Culturelles ont accueilli Monsieur Mohamed Mansouri, pour une séance dédiée au Marketing d’Influence et au rôle de l’ARPP dans sa régulation. Les propos ci-après sont le fruit d’une retranscription partielle des échanges ayant eu lieu dans ce cadre.
Communication. Mass media, Business communication. Including business report writing, business correspondence
Tourism is one of the most developed sectors in Indonesia. The development of the tourism sector is certainly inseparable from the potential possessed by Indonesia, namely the vast archipelago from Sabang to Marauke so that it can support destinations in various regions, plus the diversity of cultures, customs, and regional potentials that open opportunities for access to introduce tourism. Tourism in Indonesia has become a nation's asset, as a driving force for the nation's economy. Indonesian citizens themselves are not a few who are involved in the activities of the world of tourism, both those who act as producers in this case are tourism managers or who choose to become tourists (tourism consumers). Especially for tourism activists, they can make tourism their business way to generate profits by opening a number of tourism facilities, including restaurants, lodging, culinary, souvenirs that symbolize the characteristics of the area and other facilities that support tourism itself. In order to achieve this goal, what must be done is to manage the tourism business optimally, which is then continued by marketing the business so that this tourist spot will be visited by both local and international tourists. This marketing method cannot be separated from the vital role of business communication. Business communication is the main concept in the existence of a tourism business because every party in the business circle will always be connected with various parties with various interests in order to build and maintain the tourism business itself, both managing relationships with internal and external parties. The study of business communication is very complex. In writing this article, the author will focus on building relationships with external parties, namely consumers or more popularly known as tourists/tourists through business communication activities.
PurposeEmployability skills of university graduates remain an ongoing topic for discussion and debate. Numerous studies highlight the expressed concerns of governments and industries about higher education’s ability to develop workforce ready graduates. An often cited solution is the use of internships to equip students with necessary employability skills. The purpose of this paper is to assess the status of employability skills from the perspective of students within a United Arab Emirates (UAE) institution based on their completion of a half-semester-long work placement experience.Design/methodology/approachUsing a largely qualitative instrument, students reflected on their internship experience to report the essential skills needed in the workplace, classroom activities that most prepared them to use such skills in the workplace and the various challenges they encountered as interns.FindingsOverall, students attributed a degree of importance to all skills addressed in the study with the greatest importance being attached to communication, teamwork and time management. Students indicated that most skills were addressed in the classroom; however, there appears to be a lack of awareness in the areas of critical thinking, self-management, intercultural skills and taking initiative.Research limitations/implicationsThe present study only addressed the perceptions of business students at one all-female UAE-based institution of higher learning. Therefore, the data collected may not be representative of students enrolled in other degree programs or institutions. However, the understanding of these participants’ experiences adds to the body of literature featuring business undergraduate work experiences – particularly for the UAE and Gulf region.Practical implicationsImplications for academic and professional practitioners are discussed. Findings and recommendations are informative for curriculum development as well as economic and workforce development agencies.Originality/valueThe literature is well documented with studies from the perspectives of multiple entities including employers and university faculty, mostly in the western world. Fewer studies examine the perception of students, and even fewer studies are based on students in the UAE and other Gulf countries.
The development of the world of education in the 21st century is now entering an era marked by the onslaught of the information technology revolution and the formation of the economic order and global relations, thus demanding an output of educational outcomes and outcomes that are in line with the demands of the world of work. The ability to communicate both in Speaking and writing is one of the abilities that must be mastered by everyone. The purpose of this Community Service Activities is to provide understanding and skills to vocational students in improving English language skills, particularly written communication skills in the business world as well as practical skills in translating documents documents or articles in English. The achievements of this service are increasing knowledge, insight, and English correspondence skills among vocational high school students, optimizing the use of online-based English Learning Tools such as Google Translate, Grammarly and Google Drive. The training activity was held for 4 hours on October 30, 2019, in the form of lectures, question-answers, and hands-on practice using Translation Tools. There were 22 trainees, class XII students of SMK Ksatrya, Cempaka Putih Barat, Central Jakarta. Based on the feedback from the participants, the training activities are very good and beneficial for them. This activity is not only limited to the training but is expected to be the beginning of the collaboration between the STIAMI Institute and the Ksatrya Vocational School in the future, to conduct other English language training with different topics or themes.
Cet article analyse les usages que les gestionnaires de communautés en ligne (community managers) font des différentes formes de quantifications de leurs activités, et de celles de leurs publics, proposées par les plateformes numériques. Cette analyse des « métriques numériques » se base sur une enquête par questionnaire (n=545) et une série de 22 entretiens avec des praticiens du community management. Elle met en exergue le rôle d’interface de ces professionnels de la communication entre les plateformes et leurs organisations, l’importance de ces mesures pour diriger leurs actions autant que leurs aspects performatifs.
Communication. Mass media, Business communication. Including business report writing, business correspondence
Introduction Disagreement and conflict are inevitable among members of clinical teams, as well as with patients and families during the course of medical care. Despite the importance of physicians needing to negotiate and resolve conflicts, best practices for teaching these skills have not been established in a clinical setting. Methods We developed teaching tools based on a conflict resolution model from the business world, emphasizing team dynamics and employing a structured, hierarchical approach to conflict resolution that preserves interpersonal relationships. We employed lessons from diplomacy and improvisational theatre to underscore nonverbal cues that improve communication during conflict. We prepared instructions for teaching conflict management and conflict resolution styles, small-group negotiations, case-based clinical scenarios, personal reflection, and facilitated debrief. The tools are customizable based on audience and available instructional time. Results We implemented this resource for over 2 years with 20 pediatric residents and over 150 educators and fellows at national meetings. Participants reported that the topic was timely and important and identified the conflict resolution hierarchy, attention to conflict resolution styles, use of case-based discussion, and focus on nonverbal communication as effective and valuable elements. Discussion This resource has been refined over five cycles of presentation and feedback with learners and educators. Our participants identified themes of conflicts in clinical settings that informed the case scenarios presented here, including interdisciplinary conflicts, ethical conflicts, and conflicts among members of the educational hierarchy. These tools are designed to meet established national educational priorities related to communication and professionalism across the educational continuum.
Introduction: Professional communication instructors in transnational contexts face unique challenges when helping students transition into the workplace. These challenges include preparing students for multilingual workplaces and educational settings, as well as multicultural communication in English at transnational workplaces. About the case: The authors, working at an international branch campus (IBC) in the Middle East, wanted to revise their assignments in a technical writing course for engineers in order to better prepare students for the realities of professional communication in the region. Situating the case: Engineering students matriculate into an increasingly diverse workplace, but instructors may not adequately understand the needs of employers in transnational corporations. Methods: Semistructured interviews were conducted with students and alumni of the IBC, and transcripts were coded for common themes. Results/discussion: Students and alumni had different perceptions of workplace communication genres, expectations for detailed writing, and the ability to adapt rhetorical strategies for different contexts. Alumni experienced a gap between their professors’ and their workplaces’ expectations for business genres and level of detail. They also reported that one of their significant challenges was adopting a flexible mindset toward written and spoken communication practices. Conclusions: Professional communication instructors should emphasize the strengths of multilingual writers, particularly their sense of language difference and rhetorical attunement, to better prepare them for the transnational workplace, in both the US and abroad. The authors describe changes in their pedagogy to help students adopt a more flexible and industry-oriented mindset toward technical communication.
This article deals with the problems caused by the expiry of the sanctioning procedure and the prescription of offences and sanctions in the social order. It analyzes those sanctioning procedures initiated ex officio in which, once the proposal for a sanction has been formulated and notified to the administrated party, the latter appeals it and, once the statute of limitations for the infraction and the sanction has expired, the Administration issues an express resolution rejecting the appeal that empowers it to collect the sanction imposed. This way of acting by the Administration, leaving the appeal without a resolution, without executing the sanction and prolonging this situation for years, means that the administered party is submerged in the most absolute legal uncertainty. This article reconsiders this unjust jurisprudential criterion in the light of the new Law 39/2015.
Finance, Business communication. Including business report writing, business correspondence