Hasil untuk "Personnel management. Employment management"

Tamara Gajić, Dragan Vukolić, Momčilo Conić et al.

This paper studies the connection between the 4As factors and tourist satisfaction and evaluates the impact of digital interaction that can either strengthen or weaken the effect of these factors. The study has been conducted in five major tourist destinations in Serbia with 577 tourists as the sample, who used high category hotels. Bayesian statistics allowed a specific evaluation of the effects of predictors and the effects of moderation. The findings reveal that all the 4As determinants are important predictors of tourist satisfaction with attractions and amenities playing the strongest roles. Digital interaction: Digital interactions will become a major mediator of its presence, with an amplification of the effect of ancillary services and accessibility in the case of attractions and amenities, and a dependent effect on the perceptions of authenticity and technological literacy by the tourists. The research is relevant to the theoretical discussion on the impact of digitalization in tourism because it extends the concept of the 4As framework by providing it with a digital aspect. Practical implications show that there is a necessity to introduce a balance between digital and physical aspects of the tourist experience to maximize visitor satisfaction.

Frida Fanani Rohma, Fitri Ahmad Kurniawan, Aliya Tiara Fatiha et al.

Linda Ronnie

Orientation: Best human resource management (HRM) practices can play a crucial role in addressing unethical leadership in the form of toxic leadership by fostering organisational cultures where trust, integrity, and accountability are prioritised. Research purpose: The paper addresses how the HRM function can contribute to eliminating toxic leadership and its associated norms and thereby meet the objectives of Sustainable Development Goals 8 and 16. Motivation for the study: The prevalence of toxic leadership and the extent of the detrimental consequences for employees and organisational functioning is a key challenge in realising SDGs 8 and 16. Research approach/design and method: To conduct the scoping review, the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) guidelines were followed, and selected databases were searched for peer reviewed empirical articles between 2014 and 2024. Results were summarised and thematically categorised with regard to the objectives of the paper. Main findings: Ethical leadership behaviours are presented as a key mechanism for offsetting the impact of toxic behaviours of organisational leaders. In order to achieve SDGs 8 and 16, the support and commitment from HRM practitioners are essential. Practical/managerial implications: Promoting ethical leadership and a conducive work environment demands attention in the following five areas of HRM practice: recruitment and selection; training and development; performance management; employee engagement and wellbeing; and organisational culture. Contribution/value-add: The review of existing literature on toxic leadership offers a succinct summary of different mechanisms and strategies that can be employed to counter these forms of leadership behaviours in organisations.

Višić Josipa

Background: Socio-demographic changes increase the need for long-term elderly care. Consequently, providing formal institutional service in elderly care homes is an interesting opportunity for entrepreneurs. However, the entry strategy decision is influenced by numerous external variables. Purpose: The main goal is to answer what determines market concentration as one of the most important market entry determinants. Study design/methodology/approach: A linear regression model has been formed and tested on the Croatian elderly care home market, observed on a county level, using data for 2021. Further, a cluster analysis, as a decision-support tool, has been made to assess market characteristics that are more likely to attract new entrants to the elderly care home market. Findings/conclusions: Results indicate that demand for long-term care services plays a significant role, and the market with more elderly will attract more competitors. When the level of GDP per capita and the unemployment rate are observed together, markets with stronger economies tend to attract entrepreneurs. In other words, it is more likely that someone will open an elderly care home in a densely populated county with individuals that can afford formal institutional long-term care for themselves or family members. Limitations/future research: The shortcomings are mainly related to the lack of data on prices and quality measures. Further, information on the number of beds in each elderly care home would enable an alternative calculation of the Herfindahl-Hirschman index, while data on service prices and structure of employees as a proxy for quality (medical and non-medical staff) would enable a more reliable comparative analysis of obtained results. Future studies on this subject include variables related to the portion of unemployed females in the market since female family members more often provide informal care, and at the same time, they are more likely to be employed in formal long-term care institutions.

Mamoona Arshad

This study offers new insights into the moderators between abusive supervision and workplace deviance. Building on the conservation-of-resources theory, the study introduces coping resources as moderators between abusive supervision and the two dimensions of workplace deviance, that is, interpersonal and organizational deviance. The study identifies psychological safety, an intrapsychic state, as a moderator between abusive supervision and interpersonal deviance. Similarly, the research tests organizational identification as a moderator between abusive supervision and organizational deviance. The study tests the hypotheses by collecting two-source of data from various Pakistani organizations. The two source data from 122 supervisor-subordinate dyads provide support for the results. The study finds that low psychological safety strengthens the positive link between abusive supervision and interpersonal deviance. Besides, a low level of identification with an organization strengthens the positive association between abusive supervision and organizational deviance. Thus, the study extends the literature by highlighting the importance of several personal and coping resources for employees at work.

Vongai Ruzungunde, Willie T. Chinyamurindi, Chioneso S. Marange

Orientation: In South African organisations, a dual work is argued as important: first, the promotion of decent working conditions and secondly, encouraging workplaces that safe-guard the mental well-being of employees. Research purpose: This study was aimed at investigating the determinants of mental health accounting for the role of organisational climate and decent work among public service employees in South Africa. Motivation of the study: There is a need for organisations to pay attention to those aspects that improve the mental well-being of employees. This also includes the promotion of workplace that in turn emphasises the promotion of decent work. Research approach/design and method: A cross-sectional quantitative research design was adopted, using a self-administered questionnaire. A convenience sampling technique was used. Data were collected from a sample of 289 public service employees working in the South African public service in the Eastern Cape province of South Africa. Main findings: The study found organisational climate to have a direct and positive association with decent work. Further, there was support for the mediation of decent work on the relationship between organisational climate and employee mental health. Practical/managerial implications: The main practical implication of the study is the need to argue for the promotion of decent working conditions through organisational interventions in supporting employee mental health. Contribution/value-add: This becomes crucial in business environments where employees often suffer challenges that affect their well-being.

Enya Moore, Bernadette Quinn

During the COVID lockdowns of 2020/21, the transmission of live or recorded concerts grew exponentially as festival makers embraced digital technologies to a greater degree. Investigating how this digital pivot interrupted festival-making practices is now important given that online and hybrid modes will potentially be used in conjunction with in-person events in the future. This task has relevance for rural areas where digital infrastructures can be under-developed. Yet, place-based, community-organised festivals can play a significant role in sustaining local communities. In this context, we explore the recent digital programming practices of music festivals in West Cork, Ireland. Methodologically, the study adopted a qualitative research design and generated data from fieldwork observations and in-depth interviews with festival practitioners in West Cork. This area was chosen for study because it is characterised by intensive arts and festival activity, high tourism activity, and a significant level of social change. The findings show that the ability of festivals to move practices online was variable and highly resource dependent. Overall, they suggest that in times of crisis the role of festivals became even more important than normal. Festivals played an important role in sustaining social connectivity, cultural participation and employment, with festival organisations demonstrating a strong sense of care and responsibility towards participants.

Safi Ullah, Safia Bano, Mir Saadat Baloch

This study delves into examining the impact of servant leadership on job performance within the realm of higher education institutions. The concept of servant leadership has garnered substantial attention from both practitioners and researchers due to its constructive influence on employee job performance. Within this investigation, we delve into unraveling the potential mediating impact of emotional intelligence and the potential moderating roles of grit and compassion in the intricate interplay between servant leadership and job performance. The data for this research was amassed from a sample size of 250 pairs of leaders and followers, utilizing a questionnaire adapted from prior scholarly works. The findings of our study illuminate a noteworthy and affirmative association between servant leadership and job performance, with emotional intelligence serving as an intermediary factor. Furthermore, our inquiry reveals that both grit and compassion exhibit a modulating function within the connection between servant leadership and job performance. These research outcomes hold significance for the advancement of leadership practices, augmenting job performance levels, and cultivating a deeper comprehension of the pivotal roles of emotional intelligence, grit, and compassion.

Kristine Khachatryan, Regine Graml, Tobias Hagen et al.

Purpose – The purpose of this study is to provide a closer look at being out in the work environment. What are the characteristics that distinguish lesbian women who are out at work from those who are not? What role do companies play with their diversity-related measures? Design/methodology/approach – This paper investigates characteristics that distinguish lesbian women who were out at work and analyzes the use of various sexual identity management strategies in relation to specific reference groups within a company. Furthermore, the method of multiple correspondence analysis is used to visually map the associations between company-specific characteristics and being out. Findings – Results show that being out in the work environment is subject to a complex interplay of several factors, from personal resources to the diversity-friendliness of the company. A company’s lesbian, gay, bisexual, transgender, and intersexual (LGBTI)-related measures, such as in-house LGBTI networks or diversity workshops, can not only promote the coming out of lesbian employees, and thereby help to increase their overall satisfaction with life, but can also reduce their experiences of discrimination. Originality/value – In this paper, the method of multiple correspondence analysis is used to examine the relationships between several diversity-related measures of the company and being out at the workplace. A visualization of these relationships in a two-dimensional space allows a more comprehensive view of these features and their possible effect on being out at the workplace.

Anthony V. Seaton

This reports an exploratory attempt at a real–time account of COVID’s physical and social impacts on society, particularly family behavior, as the pandemic spread through England during 2020. Particular focus is on its effects on movement, travel and social relations and the contradictions for many in the way these were personally experienced, compared with media representations of national life during COVID. The study started with a sketch of historical pandemics in order to situate COVID contextually in relation to pandemics of the past. This was followed by a year-long, mixed-methodology, qualitative survey combining: diary observations, participant observation, unobtrusive observation, interviews, and oral reports by, and from, observer-informants at different locations in England. The results are reported in tabular form as 10 tracked outcomes, alongside each of which are notes, suggesting how actions might be derived as responsive measures to them in managing future pandemics.

Nicola Vermooten, Johan Malan, Martin Kidd et al.

Orientation: Consistent with the central tenets of the job demands-resources theory, research has shown that personal resources foster employee engagement. There is, however, a gap in the literature, as limited research has explored the relational dynamics amongst personal resources. Research purpose: Firstly, to explore the relational dynamics amongst personal resources and, secondly, to determine its consequences for employee engagement. The motivation of the study: Employees possess multiple personal resources. In consideration of this, the researchers propose that it is necessary to adopt a structural model to capture the interrelatedness of the personal resources phenomenon and its consequences for employee engagement. Research approach/design and method: A quantitative cross-sectional survey design was used in the study to collect primary data amongst teachers from public schools located across the Western Cape province (n = 353). Main findings: The results of the study demonstrated that personal resources are related to each other and, in turn, foster employee engagement. Practical/managerial implications: The researchers recommend human resource interventions that can be developed and implemented to cultivate personal resources, specifically emotional intelligence, work locus of control, psychological capital and calling orientation. Contribution/value-add: A structural model was adopted to explore the relational dynamics amongst personal resources. This enabled the researchers to capture the complexity of the personal resources phenomenon and its consequences for employee engagement.

Muhammad Husni Tamrin, Nurul Huda

Objective: Social media has a strong impact as a reference for consumers in getting information about the product. Electronic word-of-mouth (eWOM), which is usually delivered by social media, is still the most secure advertising media. This study provides information about incentivized eWOM on purchase intention and other factors that can affect consumers. Research Design & Methods: The method used in this research is the quantitative method with an associative approach. Descriptive analysis and structural equation modeling were used to measure the influence of these variables. Findings: The results showed that the incentivized eWOM had a significant effect on purchase intention but had no impact on the company’s brand awareness. Meanwhile, the attractiveness of advertising messages has no significant effect in influencing purchase intention but has a significant effect on the company’s brand awareness. Implications & Recommendations: Although this research give contributions to the e-WOM literature, several limitations and future research suggestion deserve mentions. Further research can examine the relative effectiveness of non-monetary incentives. Contribution & Value Added: Researchers have provided input and suggestions to SMEs to optimize incentivized eWOM to increase consumer purchase intention.

Noël E. Smith, Andrzej Kozikowski, R. Hooker

OBJECTIVE Physician assistants (PAs) are health professionals who have received advance medical training and are licensed to diagnose illness, develop and manage treatment plans, prescribe medications, and serve as principal health care provider. Although the U.S. federal government is the largest single employer of PAs, at the same time little is known about them across the wide array of diverse settings and agencies. The objective of this project was to determine the census of PAs in federal employment, their location, and personal characteristics. This included approximating the number of uniformed PAs. Taking stock of a unique labor force sets the stage for more granular analyses of how and where PAs are utilized and are deployed. METHODS No one central database identifies all federally employed PAs. To undertake this project, three sources were examined. Data were derived from the U.S. Office of Personnel Management and the National Commission on Certification of Physician Assistants. Uniformed PA numbers were the result of networking with senior chiefs in the military services and the U.S. Public Health Service. The data were collolated and summarized for comparison and discussion. RESULTS As of 2018, approximately 5,200 PAs were dispersed in most branches and agencies of the government that provide health care services, including the Departments of Defense, Veterans Affairs, Health and Human Services, Justice, and Homeland Security. Federally employed PAs are civil servants or hold a commission in the uniformed services (ie, Army, Navy, Air Force, Coast Guard, and Public Health Service). Most PAs are in clinical roles, although a few hundred are in management positions. Approximately 81% of civilian PAs have had less than 15 years of federal employment. CONCLUSION The diverse utilization and deployment of PAs validate the importance of the role they serve as medical professionals in the federal government. From 2008 to 2019, PA employment in the federal government grew by approximately 50% supporting the forecast that substantial national PA growth is on track.

Aikaterini Anestaki, Meghna Sabharwal, K. Connelly et al.

Kukuh Susilo April, Ciptomulyono Udisubakti, Putra Nengah I. et al.

Indonesia as an archipelagic country has potential problems that pose a threat. This can be inferred because of the security lack and the sovereignty in the sea border area. The aim of the paper is to formulate a development strategy of posture capabilities of the Indonesian Navy to encounter security threats in the national territorial waters. In this research using the integration of SWOT analysis method and Interpretative Structural Modeling (ISM) in formulating strategies of Indonesian Navy posture capability development. The result of this paper Based on SWOT analysis, the total strategy that has been formulated is 10 (ten) sub strategies which determine the development of the Navy posture abilities. Based on ISM Method, it is evident that Increase of state budget percentage for the maritime sector in the development of Navy capability and other stakeholders as (ST)1 is a significant driver for the development of the strategy. Utilization of the abundant labor force in recruitment of Navy Personnel as (SO)2 is at level II; Build a strong foundation and infrastructure of information systems in the maritime territory to cope the cyber threats as (ST)3 and Cooperation with developed countries with technology transfer for military infrastructure development as (WT)2 are at level III; Negotiations with neighboring countries in trans-state sea border agreements as (ST)2 is at level IV; Establish an integrated task force with fellow stakeholders in maritime security as (WO)1 and Establish a task force to eradicate corruption and illegal levies on marine sector as (WO)2 are at level V; Utilization of marine resources to support renewable energy at sea, and open employment for the community as (SO)1 is at level VI. Equitable development of maritime infrastructure and connectivity in coastal and border areas as (WT)1 and The use of the country's active-free politics as a mediator for China and US hegemony in Asia Pacific as (SO)3 are at the top of the hierarchy models of structural modeling based on interpretation. The key strategy is an increase of state budget percentage for the maritime sector in the development of Navy ability.

Ogwu Kanayo, Pimenidis Elias, Kozlovski Eugene

This work explores the potential of small businesses and entrepreneurs, in developing countries, and Nigeria more specifically, in exploring the opportunities offered by social media based crowdfunding. The aim is to propose a framework for funding bright ideas that have the capacity to support economic growth in the African continent and create continuous employment and prosperity for its people. The means for achieving such a transformation is proposed here as social media based crowdfunding. Some variables identified in this study are also visible in some other parts of the world like Asia and South America, and thus, the solutions recommended here can be translated (with some minor adjustments) to such markets. The research uses data taken from a range of fundraisers in the United Kingdom and Nigeria, to 'determine the effects of social media as a crowdfunding platform for startups, particularly in the developing world'.

Nova Ari Astuti

The achievement of the purpose to become a superior education institute need the provision of large resources. For it need to do measurements to assess how far the efficiency of the used of the input to the output of the specified. This research aims to measure and ranked the efficienly agroup of social sciences faculty in UNDIP semarang by using Data Envelopment Analysis (DEA). The resources became the input is operasional costs, internet network, the number of proffesorhod doctor and professor title, amount of educational worker, laboratory and library, while the output are non academic student achievement, averoal of GPA graduates and averoal GPA when graduated. The result of analysis using Data Envelopment Analysis (DEA) method for during four years (2010-2013) shows that in general faculty of social sciences in UNDIP has produced output efficienthy indicated with the number of efficienthy is one. However there is on faculty that have not efficient yet, that is economics and business becauses the cost operational is to high and non academic student achievement is still low. Keywords : Faculty Efficienthy, UNDIP, Data Envelopment Analysis (DEA).

Bálint Blaskovics

Literature on project success mainly focused on identifying and analyzing success criteria and critical success factors. Success criteria are used for evaluating the success of a project and critical success factors are those factors which increase the potential for achieving project success. However, the interrelationships among them were rarely analyzed, although researchers highlighted the importance of these interrelationships. The aim of the paper is to identify a leadership style, of which project managers can maximize the potential for achieving project success. Project success is analyzed from the point of view of success criteria. This approach manages the shortcoming mentioned above, the lack of analyzing interrelationships among critical success factors and success criteria. This outcome is drawn from qualitative field research at a subsidiary of a Scandinavian-based multinational company.

Editorial Office

Yolandi Janse van Rensburg, Billy Boonzaier, Michèle Boonzaier

Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and which salient antecedent variables impact the engagement and wellbeing of call centre representatives. Research purpose: Firstly, to gauge the level of employee engagement amongst a sample of call centre representatives in South Africa and, secondly, to track the paths through which salient personal and job resources affect this engagement. More specifically, the relationships between sense of coherence, leadership effectiveness, team effectiveness and engagement were investigated, thus testing the Job Demands-Resources model of work engagement. Motivation for the study: To present an application of the Job Demands-Resources model of work engagement in a call centre environment in order to diagnose current ills and consequently propose remedies. Research design: A cross-sectional survey design was used and a non-probability convenient sample of 217 call centre representatives was selected. The measuring instruments comprise the Utrecht Work Engagement Scale to measure engagement, the Team Diagnostic Survey to measure team effectiveness, the leadership practices inventory to gauge leadership effectiveness, and the Orientation to Life Questionnaire to measure sense of coherence. A series of structural equation modelling analyses were performed. Main findings: Contrary to the ‘electronic sweatshop’ image attached to call centre jobs depicted in the literature, results show a high level of employee engagement for call centre representatives in the sample. Also, personal resources such as sense of coherence and job resources such as team effectiveness related significantly to engagement. A non-significant relationship exists between leadership effectiveness and engagement. Practical/managerial implications: Both the content and context of jobs need to be addressed to increase the personal and job resources of call centre representatives. Contribution/value-add: The Job Demands-Resources model of work engagement can be used to improve the occupational health and performance of employees in call centres.