Development of Digital Literacy as a Prerequisite for the Successful Implementation of Electronic Document Management

The purpose of the article is to study the relationship between the level of users’ digital literacy and the effectiveness of implementing Electronic Document Management Systems (EDMS) in the context of digital transformation within organizations. It demonstrates that digital literacy is not only an individual skill but also a strategic resource that directly affects the success of digital technology adoption in both public and private sectors. The methodology of the theoretical analysis in this article is based on modern conceptual approaches to defining digital competence, including the UNESCO Global Framework for Digital Skills, which views digital literacy as the ability to effectively access, evaluate, analyze, and create information using digital technologies, and the European DigComp 2.1/2.2 model, which outlines five key areas and more than twenty competencies necessary for developing digital maturity among employees. Particular attention is given to the Critical Success Factors (CSFs) in implementing EDMS, such as management support, project management quality, integration with existing information systems, standardization of document management processes and policies, and the level of employees’ digital competence. The article summarizes the results of literature analysis and practical case studies on EDMS implementation across different types of organizations. The results. Based on the findings, the author proposes recommendations to improve employees’ digital literacy, including systematic digital skill audits aligned with the UNESCO and DigComp models, the development of internal training and user support programs, the creation of “superuser” networks, and the establishment of a corporate culture of digital growth. The paper highlights the role of libraries as social institutions that serve as intermediaries between citizens and the digital environment, providing access to electronic resources and promoting digital culture and an inclusive society. Additionally, the study addresses the integration of digital education into professional training systems for administrative and managerial staff. The scientific novelty of the research lies in the professional learning and it is emphasized as a means to enhance digital competence in a rapidly changing technological landscape. The need for national strategies and programs aimed at developing digital skills across different age and professional groups is also noted. The practical significance of the article. Concise practical recommendations for improving the effectiveness of EDMS implementation by strengthening employees’ digital literacy are provided. The proposed measures — digital audits, training, and user support — to facilitate rapid staff adaptation and the optimization of document processes. The consideration of digital inequality and ways to overcome it offers organizations additional tools for successful digital transformation.