Semantic Scholar Open Access 2021 368 sitasi

A Literature Survey of Recent Advances in Chatbots

Guendalina Caldarini Sardar F. Jaf K. McGarry

Lihat Sumber DOI

Abstrak

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation

Topik & Kata Kunci

Computer Science

Penulis (3)

Guendalina Caldarini

Sardar F. Jaf

K. McGarry

Format Sitasi

APA MLA BibTeX

Caldarini, G., Jaf, S.F., McGarry, K. (2021). A Literature Survey of Recent Advances in Chatbots. https://doi.org/10.3390/info13010041

Akses Cepat

Lihat di Sumber doi.org/10.3390/info13010041

Informasi Jurnal

Tahun Terbit: 2021
Bahasa: en
Total Sitasi: 368×
Sumber Database: Semantic Scholar
DOI: 10.3390/info13010041
Akses: Open Access ✓