Semantic Scholar Open Access 2020 337 sitasi

A meta-analysis of antecedents and consequences of trust in mobile commerce

S. Sarkar S. Chauhan Arpita Khare

Abstrak

Abstract Awareness of antecedents and consequences of trust in m-commerce can enable m-commerce service providers to design suitable marketing strategies. Present study conducted a meta-analysis of 118 related empirical studies. The results indicate that antecedents namely perceived usefulness, perceived ease of use, system quality, information quality, service quality, user interface, perceived risk, perceived security, structural assurance, ubiquity, and disposition to trust, while consequences namely attitude, user satisfaction, behavioral intention, and loyalty have significant relationship with trust in m-commerce. Further, all the relationships were found to be moderated by culture except perceived ease of use, disposition to trust, and attitude.

Topik & Kata Kunci

Psychology Computer Science

Penulis (3)

S. Sarkar

S. Chauhan

Arpita Khare

Format Sitasi

APA MLA BibTeX

Sarkar, S., Chauhan, S., Khare, A. (2020). A meta-analysis of antecedents and consequences of trust in mobile commerce. https://doi.org/10.1016/j.ijinfomgt.2019.08.008

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Informasi Jurnal

Tahun Terbit: 2020
Bahasa: en
Total Sitasi: 337×
Sumber Database: Semantic Scholar
DOI: 10.1016/j.ijinfomgt.2019.08.008
Akses: Open Access ✓