Semantic Scholar Open Access 2005 809 sitasi

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach

Christian Homburg Andreas Fürst

Lihat Sumber DOI

Topik & Kata Kunci

Business

Penulis (2)

Christian Homburg

Andreas Fürst

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Homburg, C., Fürst, A. (2005). How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach. https://doi.org/10.1509/jmkg.69.3.95.66367

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Lihat di Sumber doi.org/10.1509/jmkg.69.3.95.66367

Informasi Jurnal

Tahun Terbit: 2005
Bahasa: en
Total Sitasi: 809×
Sumber Database: Semantic Scholar
DOI: 10.1509/jmkg.69.3.95.66367
Akses: Open Access ✓