Semantic Scholar Open Access 2018 223 sitasi

Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages

M. Shareef A. Baabdullah S. Dutta Vinod Kumar Yogesh Kumar Dwivedi

Abstrak

Abstract Many seminal studies have explored consumers’ attitude and perception to adopt mobile banking as a general and unique service channel. However, no empirical studies have so far addressed consumers’ intentions to select mobile banking service delivery channel from behavioral, technological, social, cultural, and organizational perspectives for the three distinct stages like static, interaction, and transaction service. This quantitative study investigates consumers’ behavioral intentions to adopt mobile banking at the three distinct service stages. It is designed to examine this behavioral pattern based on the theoretical concept of GAM model. In this regard, an extensive empirical study was conducted among mobile banking service receivers in Bangladesh. The results reveal that driving factors of consumers’ behavioral intentions to adopt mobile banking at the static, interaction, and transaction service phases are significantly different, providing important theoretical and practical contributions.

Topik & Kata Kunci

Business

Penulis (5)

M. Shareef

A. Baabdullah

S. Dutta

Vinod Kumar

Yogesh Kumar Dwivedi

Format Sitasi

APA MLA BibTeX

Shareef, M., Baabdullah, A., Dutta, S., Kumar, V., Dwivedi, Y.K. (2018). Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages. https://doi.org/10.1016/J.JRETCONSER.2018.03.003

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Informasi Jurnal

Tahun Terbit: 2018
Bahasa: en
Total Sitasi: 223×
Sumber Database: Semantic Scholar
DOI: 10.1016/J.JRETCONSER.2018.03.003
Akses: Open Access ✓