Semantic Scholar Open Access 2018 171 sitasi

The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty

Solimun Solimun A. Fernandes

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Topik & Kata Kunci

Psychology

Penulis (2)

Solimun Solimun

A. Fernandes

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Solimun, S., Fernandes, A. (2018). The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty. https://doi.org/10.1108/JMD-12-2016-0315

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Informasi Jurnal

Tahun Terbit: 2018
Bahasa: en
Total Sitasi: 171×
Sumber Database: Semantic Scholar
DOI: 10.1108/JMD-12-2016-0315
Akses: Open Access ✓