A Study on the Perspectives of Corporate Employees towards AI Adoption
Abstrak
The development of Artificial Intelligence (AI) has transformed work cultures across the world, transforming age-old processes, patterns of decision-making, and forms of employment. Integration of AI is now an indispensable part of organizational competitiveness, effectiveness, and innovation. Nevertheless, this revolution has also introduced fears about employees' job security, mental health, and the effectiveness of organizational support systems in coping with technological disruption. The current study aims to examine the multi-faceted relationship between employees' awareness, attitudes, and flexibility towards AI, and the organizational support mechanisms' role in ensuring a seamless shift towards digital transformation. The study utilized a quantitative descriptive approach, surveying data from 233 employees across various industries such as information technology, education, healthcare, banking, and manufacturing. A standardized questionnaire was developed to capture four constructs —demographic details, attitude towards AI adoption, Usage of AI and support of the organization. Every construct had multiple items that were scored on a five-point Likert scale. The tool was validated for reliability through Cronbach's alpha scores are >0.8 for entire tool and also section wise, reflecting high internal consistency. Analysis of the data indicated that a large percentage of workers showed a moderate to high degree of awareness of AI technologies and tools. However, levels of awareness and attitudes were vastly different across industries. Technology-based industry respondents had higher familiarity and flexibility levels, while workers in conventional industries held fears regarding AI replacing human workers. These findings also highlighted the role played by organizational communication and support in molding positive employee attitudes. Where there were opportunities for upskilling, counseling, and involvement in decision-making processes involving AI integration, employees were more optimistic and psychologically resilient. Notably, the research determined that workers who viewed AI as an enhancement tool rather than a replacement tool were more engaged and less stressed. In addition, those who felt that their organizations thought through employee welfare and inclusion in the course of digital change showed better emotional readiness for AI-induced disruptions. On the other hand, ambiguity in AI implementation procedures, inadequate opportunities for training, and fear of job loss were associated with resistance and anxiety among some categories of employees. In total, the research provides important insights into the human side of AI transformation across industries. It creates the foundation that effective AI implementation is about balance—merging investment in technology with employee empowerment, mental health, and ethics. The findings hold significant implications for policymakers, HR professionals, and leaders that intend to align digital transformation with human-oriented organizational values
Penulis (1)
G. K. Harshitha
Akses Cepat
- Tahun Terbit
- 2025
- Bahasa
- en
- Sumber Database
- Semantic Scholar
- DOI
- 10.61336/jiclt/25-01-68
- Akses
- Open Access ✓