Semantic Scholar Open Access 2005 575 sitasi

Customer relationship dynamics: Service quality and customer loyalty in the context of varying levels of customer expertise and switching costs

S. Bell Seigyoung Auh Karen Smalley

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Topik & Kata Kunci

Business

Penulis (3)

S. Bell

Seigyoung Auh

Karen Smalley

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Bell, S., Auh, S., Smalley, K. (2005). Customer relationship dynamics: Service quality and customer loyalty in the context of varying levels of customer expertise and switching costs. https://doi.org/10.1177/0092070304269111

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Informasi Jurnal

Tahun Terbit: 2005
Bahasa: en
Total Sitasi: 575×
Sumber Database: Semantic Scholar
DOI: 10.1177/0092070304269111
Akses: Open Access ✓