Semantic Scholar Open Access 1998 641 sitasi

On the relationship between perceived service quality, service loyalty and switching costs

Jc Ko de Ruyter M. Wetzels J. Bloemer

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Topik & Kata Kunci

Business

Penulis (3)

Jc Ko de Ruyter

M. Wetzels

J. Bloemer

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Ruyter, J.K.d., Wetzels, M., Bloemer, J. (1998). On the relationship between perceived service quality, service loyalty and switching costs. https://doi.org/10.1108/09564239810238848

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Informasi Jurnal

Tahun Terbit: 1998
Bahasa: en
Total Sitasi: 641×
Sumber Database: Semantic Scholar
DOI: 10.1108/09564239810238848
Akses: Open Access ✓