Semantic Scholar Open Access 2012 211 sitasi

Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA

E. Bayraktar Ekrem Tatoğlu Ali Turkyilmaz D. Delen S. Zaim

Lihat Sumber DOI

Topik & Kata Kunci

Business Computer Science

Penulis (5)

E. Bayraktar

Ekrem Tatoğlu

Ali Turkyilmaz

D. Delen

S. Zaim

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Bayraktar, E., Tatoğlu, E., Turkyilmaz, A., Delen, D., Zaim, S. (2012). Measuring the efficiency of customer satisfaction and loyalty for mobile phone brands with DEA. https://doi.org/10.1016/j.eswa.2011.06.041

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Informasi Jurnal

Tahun Terbit: 2012
Bahasa: en
Total Sitasi: 211×
Sumber Database: Semantic Scholar
DOI: 10.1016/j.eswa.2011.06.041
Akses: Open Access ✓