Implementing Process Mining Techniques to Analyze Performance in EPC Companies

The importance of process analysis in engineering, procurement and construction companies (EPC), due to the complexity of the measures, the high level of communication between people, different and non-integrated information systems, as well as the amount of capital involved in these projects is much higher and more challenging. Limited research has been done on exploring business processes in these companies. In this study, in order to better and more accurately analyze the company's performance, three perspectives of process mining (process flow, case and organizational) is analyzed by using the event logs recorded in the supplier selection process. The results of this study led to the identification of challenges in the process, including repetitive loops, duplicate activities, survey of factors affecting the implementation of the process and also examining the relationships between people involved in the project, which can be used to improve the future performance of the company.