Connecting without Protecting: Intermediating the Internet Economy in Digital Livelihoods Provision for Refugees

The global spread of online work opportunities has inspired a new generation of market-based aid that connects forcibly displaced people to a transnational internet economy. Because refugees face barriers to making a livelihood online, aid organisations and private enterprises support them by building bridges across digital divides, connectivity problems or skill gaps. They thereby become intermediaries and brokers that facilitate connections between refugees and online income opportunities, which often lack decent working conditions and adequate protections. Because digital livelihood initiatives lack the power to reshape these conditions and the value of work in the internet economy, they fail to become mediators with a transformative impact. The result is that the internet economy reshapes livelihoods provision far more than aid can reshape its disempowering effects, despite successes in driving forward refugees’ digital inclusion. Based on more than three years of research including interviews, field visits and surveys, this article foregrounds the current risks that result from the inclusion of refugees into precarious forms of online gig work. To ensure a decent future of work for refugees in the internet economy, the current push for digital livelihoods will require an equally strong push for stronger protections, inclusive regulations and rights.