Comparative Analysis of Joint Commission International and Healthcare Information and Management Systems - Electronic Medical Record Adoption Model Measurement Models using Text Mining

Introduction: Health service quality refers to all efforts to prevent a negative outcome in the health status of individuals. For this reason, measuring and evaluating the quality of health services is important to increase the quality of services provided. Aim: In this study, Joint Commission International's (JCI) accepted indicator-based health service quality measurement model and the Healthcare Information and Management Systems Society's (HIMSS)-Electronic Medical Record Adoption Model (EMRAM) are discussed. Method: This research used the bag-of-words model (BoW), a text mining method. Result: As a result of the analysis, the similarity of keywords (as unigrams) used in all of the guides was found to be approximately 33%, the bigram similarity was 6% and the trigram similarity was 3%. Conclusion: The fact that the similarity between the two models is not higher can be explained by the fact that, unlike JCI, the HIMSS EMRAM model handles the quality of health services with a digitalization axis. Text mining opens up new research areas as a method for comparing quality standards with new and interesting results.