DOAJ Open Access 2015

An analytic hierarchy process for benchmarking of automobile car service industry in Indian context

Bhupender Singh Sandeep Grover Vikram Singh Rajesh Attri

Abstrak

This paper proposes an application of Analytical Hierarchy Process (AHP) to help decision maker evaluate different processes to identify the weaknesses of an automobile car service where the best alternatives and critical success factors are identified to improve their performances against the market leader. The proposed benchmarking process may help provide effective systematic decision support tool. Thus the endeavor has been made for car service industry to exhibit proposed framework by applying AHP to enhance its competitiveness. The proposed study provides an opportunity to apply to other industries in addition with a diminutive alteration.

Topik & Kata Kunci

Business records management

Penulis (4)

Bhupender Singh

Sandeep Grover

Vikram Singh

Rajesh Attri

Format Sitasi

APA MLA BibTeX

Singh, B., Grover, S., Singh, V., Attri, R. (2015). An analytic hierarchy process for benchmarking of automobile car service industry in Indian context. https://doi.org/10.5267/j.msl.2015.4.012

Akses Cepat

PDF tidak tersedia langsung

Cek di sumber asli →

Lihat di Sumber doi.org/10.5267/j.msl.2015.4.012

Informasi Jurnal

Tahun Terbit: 2015
Sumber Database: DOAJ
DOI: 10.5267/j.msl.2015.4.012
Akses: Open Access ✓