Quality criteria in the management of project and business process management using the IT environment

Research objectives and hypothesis/research questions The purpose of this article is to identify the role of resources and information systems operating in the IT environment as a component of strengthening the business potential of contemporary organisations for ensuring the quality of both products and projects and management processes. Not only aspects related to the functioning of a contemporary organisation are presented, but also the problems of creating quality and efficiency through the use of selected IT solutions. The entire study is profiled with the hypothesis that: the IT environment fosters the growth of the business potential of a contemporary organisation, which strengthens the quality and efficiency of the business processes implemented. Research methods In order to verify the formulated hypothesis, research methods related to critical analysis of scientific publications, industry reports and other sources related to the research topic, as well as in-house sub-studies such as diagnostic surveys according to the needs profile in question, were used. Main results The article exposes the criterion of quality as one of the most important attributes that determine the success of a company. In addition, it is noteworthy that the IT environment offers numerous advanced tools that support the processes of planning, organising, coordinating, supervising and monitoring and controlling at each stage of the implementation of business undertakings. The article also discusses the risks and opportunities arising from the use of the IT environment, taking into account the need for responsible management of modern technologies in business practice. Implications for theory and practice Adapting management models to the specifics of the sector or the individual needs of the organisation is key. Flexibility in the implementation of tools and methodologies allows companies to effectively face unique challenges and exploit opportunities offered by the market. Managers should be ready to adapt dynamically to change, enabling them not only to meet the quality criterion, but also to continuously adapt to the changing needs of customers and the business environment. In this way, organisations will be able to maintain their competitiveness and respond appropriately to rapid changes and market trends.