Complexity of Supply Chains Using Shannon Entropy: Strategic Relationship with Competitive Priorities

Entropy is a foundational concept across scientific domains, playing a role in understanding disorder, randomness, and uncertainty within systems. This study applies Shannon’s entropy in information theory to evaluate and manage complexity in industrial supply chain management. The purpose of the study is to propose a quantitative modeling method, employing Shannon’s entropy model as a proxy to assess the complexity in SCs. The underlying assumption is that information entropy serves as a proxy for the complexity of the SC. The research method is quantitative modeling, which is applied to four focal companies from the agrifood and metalworking industries in Southern Brazil. The results showed that companies prioritizing cost and quality exhibit lower complexity compared to those emphasizing flexibility and dependability. Additionally, information flows related to specially engineered products and deliveries show significant differences in average entropies, indicating that organizational complexities vary according to competitive priorities. The implications of this suggest that a focus on cost and quality in SCM may lead to lower complexity, in opposition to a focus on flexibility and dependability, influencing strategic decision making in industrial contexts. This research introduces the novel application of information entropy to assess and control complexity within industrial SCs. Future studies can explore and validate these insights, contributing to the evolving field of supply chain management.