DOAJ Open Access 2025

Factors influencing trust in algorithmic decision-making: an indirect scenario-based experiment

Fernando Marmolejo-Ramos Rebecca Marrone Malgorzata Korolkiewicz Florence Gabriel George Siemens +41 lainnya

Abstrak

Algorithms are involved in decisions ranging from trivial to significant, but people often express distrust toward them. Research suggests that educational efforts to explain how algorithms work may help mitigate this distrust. In a study of 1,921 participants from 20 countries, we examined differences in algorithmic trust for low-stakes and high-stakes decisions. Our results suggest that statistical literacy is negatively associated with trust in algorithms for high-stakes situations, while it is positively associated with trust in low-stakes scenarios with high algorithm familiarity. However, explainability did not appear to influence trust in algorithms. We conclude that having statistical literacy enables individuals to critically evaluate the decisions made by algorithms, data and AI, and consider them alongside other factors before making significant life decisions. This ensures that individuals are not solely relying on algorithms that may not fully capture the complexity and nuances of human behavior and decision-making. Therefore, policymakers should consider promoting statistical/AI literacy to address some of the complexities associated with trust in algorithms. This work paves the way for further research, including the triangulation of data with direct observations of user interactions with algorithms or physiological measures to assess trust more accurately.

Topik & Kata Kunci

Electronic computers. Computer science

Penulis (46)

Fernando Marmolejo-Ramos

Rebecca Marrone

Malgorzata Korolkiewicz

Florence Gabriel

George Siemens

Srecko Joksimovic

Yuki Yamada

Yuki Mori

Talal Rahwan

Maria Sahakyan

Belona Sonna

Assylbek Meirmanov

Aidos Bolatov

Bidisha Som

Izuchukwu Ndukaihe

Nwadiogo C. Arinze

Josef Kundrát

Lenka Skanderová

Van-Giang Ngo

Giang Nguyen

Michelle Lacia

Chun-Chia Kung

Meiselina Irmayanti

Abdul Muktadir

Fransiska Timoria Samosir

Marco Tullio Liuzza

Roberto Giorgini

Omid Khatin-Zadeh

Hassan Banaruee

Asil Ali Özdoğru

Kris Ariyabuddhiphongs

Wachirawit Rakchai

Natalia Trujillo

Stella Maris Valencia

Armina Janyan

Kiril Kostov

Pedro R. Montoro

Jose Hinojosa

Kelsey Medeiros

Thomas E. Hunt

Julian Posada

Raquel Meister Ko Freitag

Julian Tejada

Format Sitasi

APA MLA BibTeX

Marmolejo-Ramos, F., Marrone, R., Korolkiewicz, M., Gabriel, F., Siemens, G., Joksimovic, S. et al. (2025). Factors influencing trust in algorithmic decision-making: an indirect scenario-based experiment. https://doi.org/10.3389/frai.2024.1465605

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Informasi Jurnal

Tahun Terbit: 2025
Sumber Database: DOAJ
DOI: 10.3389/frai.2024.1465605
Akses: Open Access ✓