LABOR CONFLICTS AND INTERPERSONAL RELATIONSHIPS IN THE NURSING STAFF OF A PUBLIC HOSPITAL IN BUENOS AIRES

Introduction: The conflict has a constant presence in any context in which there are different units; These can be people, groups, departments, etc., which means that we all have an intuitive notion of what a conflict is, while at the same time making it difficult to establish a single definition for all types of conflict. Objective: To describe the aspects that generate labor conflicts and interpersonal relationships in nurses in a public hospital in the suburbs of Buenos Aires. Methods: An observational, descriptive cross-sectional study was carried out from April to May 2021. The sample consisted of 78 nursing professionals. Two instruments proposed by Flores Sánchez and Terán Quijada were used, the interpersonal relations instrument and the conflict instrument, which has been previously validated. Results: 37.2% of the respondents are between 45 - 55 years old, the predominant sex in the professional practice of nursing continues to be female with 80.8%; 44.9% have been in the job for 8 years or less, 62.8.9% have a degree in nursing. In relation to the identification of conflicts, problems with the boss and dissatisfaction with remuneration were the ones with the lowest scores. It is observed that according to the opinion of the study subjects, labor conflicts, impunity when witnessing labor conflicts also had a negative perception. Conclusions: One of the most important findings found in this study in relation to the spheres of interpersonal relationships is that both the communication and the attitude of the respondents were found to be neutral, while only the treatment showed positive average values. The main labor conflicts identified were those related to nursing records, interpersonal conflicts, those related to leadership and dissatisfaction regarding remuneration.