Housing Comfort and Residential Satisfaction Relationship: Management Services as Mediator

Studies have mentioned the importance of management services in managing high-rise residential buildings. This role also aligns with the rules and regulations mentioned in the Strata Management Act 2013. However, the role of management in influencing the relationship between housing comfort and residential satisfaction also remains incoherent. This article aims to examine the role of management services in mediating the relationship between housing comfort indicators and residential satisfaction. The indicators of housing comfort include indoor air quality, visual comfort, thermal comfort and noise. A survey was conducted to obtain data from residents of medium-cost high-rise residential buildings surrounding the Capital City in Malaysia which are Johor Bharu, Johor, Shah Alam, Selangor and Georgetown, Pulau Pinang. The approach of partial least squares structural equation modelling (PLS-SEM) was used. The results indicate that management services only partially mediate the relationship between indoor air quality and residential satisfaction. The findings contribute to a better understanding of the management services viewpoint on residents of medium housing especially related to housing comfort. Additionally, this study makes a practical contribution in terms of increased awareness for developers, government, housing management, and residents when it comes to housing comfort and management for human well-being in high-rise residential buildings.