The service system of complaints of the PRC’s population on violations on the Internet

The article reviews the service system of complaints of the PRC’s population on violations on the Internet and the peculiarities of the normative legal regulation of its functioning. The main goal of the service system is to ensure public safety through self-regulation of Chinese citizens, as well as to increase their trust in the work of specialized party, state and quasi-state departments. The study identifies and characterizes online platforms that ensure the service system’s functioning. The aim of the Chinese approach to legal regulation is to increase the service system’s efficiency. Such tools as fixed payments for reliable complaints, special formulas for calculating increased amounts for reporting certain types of illegal activities are used. False reports on violations carry legal liability. Besides, requirements for data operators in China’s territory for establishing complaints collecting and processing mechanisms are increased. The planned reform of the PRC’s general complaints system should solve the problem of governance decentralization. In accordance with the concept of “Fengqiao experience” (枫桥经验) in the new era, developed after the 18th CPC Congress on the personal initiative of Xi Jinping, it is proposed to strengthen self-regulation at the local level. The service system is an integral part of the Chinese digital governance model and information security system. Individual elements of these systems have already been institutionalized at the legal level for promotion among the countries participating in the Digital Silk Road Initiative and BRICS.