How Did People with Impairments Perceive Public Information During the COVID-19 Pandemic and What Are Their Suggestions for Accessible Crisis Information?

The aim of this study was to explore how people with impairments perceived the accessibility of information regarding the COVID-19 pandemic in Sweden and what improvements they suggest to ensure accessibility of information in future societal crises. The study had a descriptive design, involving interviews and focus group discussions with people with impairments and their representative organisations, alongside analysis of public crisis information websites. The results showed that while many people with impairments could use their usual information channels, other found that the adapted information they needed was missing and that the government agencies, regional healthcare organisations and local municipalities were unprepared to produce accessible information. In conclusion, society exhibited shortcomings in providing accessible information to people with impairments during the COVID-19 pandemic. The responsible authorities seemed unprepared to provide accessible information. Proactive planning and training are imperative to ensure the provision of accessible information in future crises.