Transparency in humanitarian logistics and supply chain: the moderating role of digitalisation

Purpose – Mismanagement and corruption in disaster relief operations (DROs) have created a demand for transparency and visibility in humanitarian logistics and supply chains. The global relief organisations and recent research endorse the adoption of digital solutions in DROs. The purpose of this research is to examine the moderating role of digitalisation in enhancing transparency in humanitarian logistics and supply chains of DROs in Pakistan. Design/methodology/approach – Employing the quantitative research method, the data were collected from 340 disaster relief workers through survey questionnaires using the snowball sampling technique. The data were analysed in the SmartPLS3 software of PLS-SEM. Findings – The findings suggested that in Pakistan, where corruption and mismanagement in humanitarian logistics and supply chain have been the greatest concerns of all the stakeholders, digitalisation of the DROs is a way forward to create transparency in the system and build the trust of the donor organisations and public. Research limitations/implications – The sample included only 340 disaster relief workers, future researchers may test the proposed model on a larger sample size and from different stakeholders' perspectives such as the disaster victims, government agencies and NGOs. Social implications – The ultimate beneficiaries of a digitalised and transparent humanitarian logistics and supply chain will be the society as a whole and particularly the victims of the disasters. By adopting the appropriate technologies in DROs, the victims will receive timely and entitled resources, and early warnings will save many lives. Originality/value – The paper contributes to the body of knowledge by providing the first empirical evidence of examining the moderating role of digitalisation in creating transparency in humanitarian logistics from one of the top ten most disaster-affected nations.