Evaluation of decision support system for disaster management using multi-criteria decision techniques: a case study of Alappuzha, Kerala

ABSTRACTThe monsoon pattern has shifted across Kerala. This, combined with significant deforestation and hill denuding, has resulted in catastrophic floods and landslides, particularly during the Southwest monsoon. Urgent relief services were to be delivered in a timely and accurate manner in order to sustain the lives of the impacted people. Even though resources were sent to several relief camps, they were either in excess or shortage on multiple instances. The conditions that prevailed during the monsoon time, as well as concerns and challenges during disaster relief efforts, must first be investigated for the effective operation of these supply chain activities. This research aims to develop a disaster logistics hub location selection decision support system, based on the Fuzzy Analytic Hierarchy Process (FAHP) and Best Worst Method (BWM), to meet the needs of disaster victims and rescue teams in the event of flooding, and to implement the proposed systems in Kuttanad, Kerala. Initially, the criteria are determined and structured in the hierarchy, and the weightage for the criteria is done via a questionnaire technique. Expert opinion on nine points scale was gathered from a set of experts working under different levels of positions during disaster management. The weights obtained by the FAHP and BWM methods were statistically analysed and compared for the reliability of the two techniques. The suggested model and application results may throw light on future work, particularly in the realm of disaster logistics management.