"It didn't feel right but I needed a job so desperately": Understanding People's Emotions & Help Needs During Financial Scams
Abstrak
Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people's in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fear, hope) and characterize how they did so. We examine factors -- such as financial insecurity and legal precarity -- which elevate people's risk of engaging with specific scams and experiencing harm. We indicate when people sought help and describe their help-seeking needs and emotions at different stages of the scam. We discuss how these needs could be met through the design of contextually-specific prevention, diagnostic, mitigation, and recovery interventions.
Penulis (10)
Jake Chanenson
Tara Matthews
Sunny Consolvo
Patrick Gage Kelley
Jessica McClearn
Sarah Meiklejohn
Abhishek Roy
Renee Shelby
Kurt Thomas
Amelia Hassoun
Akses Cepat
- Tahun Terbit
- 2026
- Bahasa
- en
- Sumber Database
- arXiv
- Akses
- Open Access ✓