Am I Productive? Exploring the Experience of Remote Workers with Task Management Tools

As the world continues to change, more and more knowledge workers are embracing remote work. Yet this comes with its challenges for their productivity, and while many Task Management applications promise to improve the productivity of remote workers, it remains unclear how effective they are. Based on existing frameworks, this study investigated the productivity needs and challenges of remote knowledge workers and how they use Task Management tools. The research was conducted through a 2-week long, mixed-methods diary study and semi-structured interview. Perceptions of productivity, task management tool use and productivity challenges were observed. The findings show that using a digital Task Management application made no significant difference to using pen and paper for improving perceived productivity of remote workers and discuss the need for better personalization of Task Management applications.