arXiv
Open Access
2025
From 600 Tools to 1 Console: A UX-Driven Transformation
Mariann Kornelia Smith
Jacqueline Meijer-Irons
Andrew Millar
Abstrak
In 2021 the Technical Infrastructure (TI) User Experience (UX) team sent a survey to 10,000 Google Developers (Googlers) and uncovered that Google's internal infrastructure tools were fragmented and inefficient, hindering developers' productivity. Using user centered research and design methodologies the team first created a story map and service blueprint to visualize the relationship between internal applications, then formulated a strategic vision to consolidate tools, streamline workflows, and measure the impact of their work. We secured executive buy-in and delivered incremental improvements.
Topik & Kata Kunci
Penulis (3)
M
Mariann Kornelia Smith
J
Jacqueline Meijer-Irons
A
Andrew Millar
Akses Cepat
Informasi Jurnal
- Tahun Terbit
- 2025
- Bahasa
- en
- Sumber Database
- arXiv
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- Open Access ✓