arXiv Open Access 2024

Towards Nudging in BPM: A Human-Centric Approach for Sustainable Business Processes

Cielo Gonzalez Moyano Finn Klessascheck Saimir Bala Stephan A. Fahrenkrog-Petersen Jan Mendling

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Abstrak

Business Process Management (BPM) is mostly centered around finding technical solutions. Nudging is an approach from psychology and behavioral economics to guide people's behavior. In this paper, we show how nudging can be integrated into the different phases of the BPM lifecycle. Further, we outline how nudging can be an alternative strategy for more sustainable business processes. We show how the integration of nudging offers significant opportunities for process mining and business process management in general to be more human-centric. We also discuss challenges that come with the adoption of nudging.

Topik & Kata Kunci

cs.SE

Penulis (5)

Cielo Gonzalez Moyano

Finn Klessascheck

Saimir Bala

Stephan A. Fahrenkrog-Petersen

Jan Mendling

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Moyano, C.G., Klessascheck, F., Bala, S., Fahrenkrog-Petersen, S.A., Mendling, J. (2024). Towards Nudging in BPM: A Human-Centric Approach for Sustainable Business Processes. https://arxiv.org/abs/2409.13295

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Tahun Terbit: 2024
Bahasa: en
Sumber Database: arXiv
Akses: Open Access ✓